Dispatcher
Smart Care® Equipment Solutions
Saint Paul, MN
Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Customer Satisfaction, Customer Support/Service, Data Quality, Documentation, Equipment Maintenance/Repair, Establish Priorities, Food Services, Food and Beverage Industry, Maintenance - HVAC, Maintenance Services, Multitasking, On Site Support, Organizational Skills, Problem Solving Skills, Refrigeration, Team Player
LOCATION
Saint Paul, MN
POSTED
2 days ago
Raleigh, NC
National Food Equipment Services
National Food Equipment Services is growing, and we're looking for a highly organized Dispatcher to help keep our service operations running smoothly. In this role, you'll be the central hub between our technicians, customers, and internal team-making sure service calls are scheduled efficiently and technicians have what they need to succeed in the field.
If you thrive in a fast-paced environment, love solving scheduling puzzles, and enjoy supporting a team that keeps businesses up and running, we'd love to hear from you.
What You'll Do
Schedule and dispatch service technicians to customer locations based on priority, location, and skill set
Coordinate daily technician routes to maximize efficiency and response time
Communicate with customers to confirm appointments and provide service updates
Monitor technician progress throughout the day and adjust schedules as needed
Enter and maintain accurate service call information in the dispatch system
Assist technicians with job details, parts coordination, and documentation
Handle incoming service requests via phone and email
Work closely with service managers to ensure smooth operations and customer satisfaction
What We're Looking For
Previous dispatching, scheduling, or service coordination experience preferred
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Ability to prioritize and problem-solve in a fast-paced environment
Proficiency with computer systems and scheduling software
Experience in HVAC, equipment service, or field service environments is a plus
Why Join National Food Equipment Services
Stable, growing company supporting essential food service equipment
Team-oriented environment
Opportunity to grow within service operations
Competitive pay and benefits
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
About the Company
S