The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Essential functions may change based on organizational need.
Job Summary
The Dispatcher is responsible for coordinating communications throughout the hospital and associated facilities during both emergency events and day-to-day operations. This position acts as a central point of contact for outside agencies during emergencies, with vendors and contractors for facility access and for visitors and patients with problems or concerns.
Essential Functions
- Answers/routes incoming and outgoing phone calls via the main switchboard.
- Dispatches security guards where needed.
- Issues employee identification badges.
- Monitors the security camera system for unusual events and activities.
- Directs patients and visitors to designated areas.
- Uses handheld radios and the overhead public announcement (PA) system to communicate with staff.
- Makes code announcements as required.
- Issues temporary access badges to vendors and contactors.
- Coordinates communications with police and fire departments.
Other Duties
- Participates in departmental and association wide informational meetings and in-services, including staff meetings, association forums, and seminars.
- Reviews department and hospital wide policies and procedures annually.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Abilities
- Must be able to read, write, understand, and speak English.
- Proficient in radio communications protocol.
- Ability to become proficient in security camera digital footage retrieval and storage.
- Operational knowledge of all equipment in the Security department, including: security cameras, printer, copy machine, phone systems, radios, and PA system.
- This employee must be service oriented and have excellent customer service, computer, organizational, multitasking, time management and professional interpersonal skills, along with the ability to prioritize work.
- Must abide by all HIPAA rules and regulations.
- This employee must be able to function in a high stress area with multiple priorities and multiple sources of request, with a fast pace in decision making.
Supervisory Responsibilities
None.
Work Environment
At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.
To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:
- Always SHINE – show respect and be kind.
- Always work together – we are on the same team.
- Always serve others – no job is beneath you.
- Always maintain high standards of quality and safety – best practice every time.
- Always communicate clearly – be compassionate.
- Always practice integrity – maintain confidentiality.
- Always be accountable – take responsibility.
- Always empower – create an environment of success.
- Always excel – don’t settle for mediocrity.
- Always promote wellness – make choices for a healthy lifestyle.
Physical Demands
Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree. Worker is exposed to extensive computer work.
Required Education and Experience
- One (1) year related experience.
OSHA Exposure Category:
Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.
This is a safety sensitive position.