Dispatcher

Meticulous, accurate, and flexible full-time Dispatcher wanted at Bluefrog Plumbing + Drain of West Houston! This REMOTE position strategically coordinates our daily activities throughout the West Houston area. If you have dispatch experience and are ready for a rewarding new opportunity, keep reading!

Why You'll Love This Role:

• Competitive pay of $19.00/hour
• Performance-based bonuses
• Supportive, family-oriented work culture
• Paid training
• Growth and advancement opportunities
• Flexibility to work from home

YOUR DAY-TO-DAY:

Our remote Dispatchers work from 8:00 am to 5:00 pm, Monday through Friday. You'll need to have a quiet work-from-home office where you can focus and speak on the phone without interruption.

You'll be in charge of scheduling new plumbing jobs and efficiently dispatching technicians to optimize our productivity and maximize customer service. Managing service requests over the phone, by email, and through our dispatch system, you'll accurately document client needs and pass this information to the technicians. You'll strategically dispatch techs to make sure we finish projects on time and follow up afterward to ensure satisfaction. This role requires organization and attention to detail, as you'll be working in ServiceTitan to update work orders, appointment statuses, and general notes. If you thrive in dynamic, fast-paced environments, this could be the right remote position for you!

REQUIREMENTS:

• Dispatch or job scheduling experience
• Reliable internet connection and a distraction-free area to work from home
• Clear, courteous, and professional communication skills
• Strong attention to detail and multitasking skills
• Ability to remain calm and make sound decisions while under pressure

Bonus Qualifications:

• Bilingual fluency in English/Spanish
• Related dispatch experience in a plumbing or similar home services environment
• Experience using ServiceTitan or a similar service management program

APPLY WITH PURPOSE:

The ultimate priority at our company is to make sure the pipes in our customers' homes are working perfectly. We understand that piping issues can occur suddenly, which is why our knowledgeable team stays ready to leap into action at any time of the day. By staying dedicated to delivering the best service and ensuring a properly working system, we have maintained a reputation as West Houston's #1 plumbing company!

In order to provide such exemplary services, we first ensure the well-being of our team members. We have a comfortable family atmosphere where each person feels respected and heard within the organization. Additionally, we believe in a strong work-life balance to give our employees more time with their loved ones, so we limit on-call hours. With a great pay structure and incredible perks, our team is happy to come to work!

We know you're busy, that's why our initial application is quick and mobile-optimized. Fill it out today to become our remote Dispatcher!