Administrative Skills, Call Center Operations, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, High School Diploma, Interpersonal Skills, Life Insurance, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Performance Analysis, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Team Player, Time Management, Vehicle Fleets, Vision Plan
LOCATION
Houston, TX
POSTED
11 days ago
Now Hiring: Dispatcher
Keep Transportation Moving with zTrip
zTrip is seeking a dependable, organized, and customer-focused Dispatcher to join our operations team. In this essential role, you'll coordinate transportation services, support drivers in the field, and help ensure passengers receive safe, reliable, and timely transportation.
If you thrive in a fast-paced environment, enjoy problem-solving, and have strong communication and organizational skills, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.
What We Offer as a Dispatcher:
Medical, Dental, Vision, and Life Insurance
Paid Time Off (PTO) and Holiday Pay
401(k) with Company Match
Competitive Pay
Career Growth and Advancement Opportunities
Stable, Year-Round Employment
Supportive and Team-Oriented Work Environment
Schedule:
Monday through Friday8:00 AM - 5:00 PM
Key Responsibilities as a Dispatcher:
Dispatch Operations
Coordinate and assign trips to drivers to ensure efficient and reliable service
Monitor transportation operations in real time and make adjustments as needed
Communicate trip information, schedule changes, and operational updates to drivers
Ensure on-time pickups and drop-offs while maintaining service standards
Respond quickly to changing transportation needs and service requests
Driver & Customer Support
Serve as a key point of communication between drivers, passengers, and management
Provide drivers with route guidance, trip updates, and operational assistance
Address customer inquiries professionally and resolve service concerns promptly
Support a positive customer experience through clear communication and timely problem resolution
Administrative Responsibilities of a Dispatcher:
Maintain accurate dispatch records and trip documentation
Track daily operational activity and assist with reporting requirements
Monitor service performance and identify opportunities for improved efficiency
Work closely with management and team members to support operational goals
What We're Looking for as a Dispatcher:
High School Diploma or GED required
Previous experience in dispatching, customer service, call center operations, transportation, logistics, or scheduling preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to remain calm and effective in a fast-paced environment
Detail-oriented with strong problem-solving skills
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Experience with transportation software, scheduling systems, or fleet operations is a plus
Why Join zTrip?
Join one of North America's leading transportation providers
Play a vital role in delivering safe, reliable transportation services
Be part of a company focused on operational excellence and customer satisfaction
Work alongside a collaborative and supportive team
Enjoy long-term career stability and growth opportunities
Apply Today
If you're ready to put your communication, coordination, and customer service skills to work in a dynamic transportation environment, apply today for the Dispatcher position with zTrip. Help us keep our drivers supported, our riders moving, and our operations running smoothly every day.