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Dispatcher - Ford Parts Wholesale Delivery

Chastang Enterprises

Houston, TX

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JOB DETAILS
SALARY
$45,000–$55,000 Per Year
SKILLS
Billing, Communication Skills, Customer Relations, Customer Support/Service, Delivery Driving, Documentation, Driver's License, English Language, Establish Priorities, Lift/Move 40 Pounds, Logistics, Maintenance Services, Multilingual, Multitasking, Parts Sales, Problem Solving Skills, Spanish Language, System Validation, Time Management, Transportation Routing, Truck Driver, Vehicle Fleets, Warehousing, Wholesale Industry
LOCATION
Houston, TX
POSTED
Today
Core Purpose The dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time. Key Responsibilities * Order Coordination — Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes. * Route Planning — Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add-on orders. * Communication Hub — Act as the central point between: * Parts counter staff * Wholesale customers * Delivery drivers * Inventory/warehouse team * Driver Support — Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts. * Problem Solving — Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally. * Inventory Awareness — Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions. * Documentation & Systems — Use dealership DMS systems (CDK, and automated dispatch system Elite Extra) to track orders, print invoices, and log deliveries. * Customer Service — Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness. Skills That Make a Dispatcher Effective * Strong multitasking and prioritization * Clear communication * Route optimization and basic logistics knowledge * Familiarity with automotive parts terminology * Ability to stay calm under pressure * Problem-solving mindset * Comfort with dealership management systems * Good relationship-building with drivers and customers Qualifications * Bilingual in Spanish and English * Very tech savvy to operate the automated dispatch system. * Valid driver's license with a clean driving record * Ability to lift 40-60 lbs regularly * Strong communication and customer service skills * Familiarity with local area routes (preferred) * Previous dealership or auto parts experience is a plus but not required * Ability to work in a fast‑paced environment and manage multiple tasks Why This Role Matters Wholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. They're the behind-the-scenes force that keeps repair shops supplied and dealership operations profitable. Powered by JazzHR Compensation details: 45000-55000 Yearly Salary PIa1b55965f591-29400-40262902

About the Company

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Chastang Enterprises