Dispatcher

ESSENTIAL JOB FUNCTIONS 

• Field inbound calls from drivers and customers
• Communicate driver, customer, dispatching issues to upper management
• Resolve fare issues between drivers and customers
• Document complaints and report
• Assign trips to drivers
• Resolve issues regarding incentives/fast lane vouchers
• Prepare reports for different departments or upper management
• Provide clerical support when needed

Skills:

• Proven experience as a dispatcher or similar position
• Experience in customer service is required
• Experience with Cloud-Based Dispatch system a plus
• Experience dispatching for a transportation company is a plus
• Proficient in MS Office or Google Docs
• Outstanding communication and interpersonal skills
• Excellent problem-solving ability
• Positive and patient
• Ability to diffuse a situation between a driver and a passenger
• Communicate effectively, both oral and written, with contract managers, co-workers, supervisors, staff, and the general public