Dispatch Service Representative

You're tired of jobs where chaos wins and nobody notices when you hold everything together.

You want a role where your brain, your timing, and your calm actually matter.

You like solving problems fast, keeping people on track, and making customers feel taken care of.

If you're the person who saves the day without making a scene, keep reading.

Who We Are

At Waldrop Plumbing – Heating – Air, we hire for people who take pride in doing things right. Even when it hurts. That's a big deal if you're looking for a Dispatch Service Representative job where standards still matter.

We've been in business for more than 50 years, we've been voted a Great Place To Work by our team, and we invest in training and growth. If you want a long-term career in Greenville and Spartanburg Counties with a company that cares about customers, employees, and the company equally, you'll feel that here.

What You'll Be Doing

Your day is about bringing order to motion. You'll keep the schedule moving, help technicians stay on time, and make sure customers aren't left wondering what's going on.

You'll be balancing what needs attention now and what can wait. A clean database matters to you. A tight calendar matters to you. When something blows up, you won't freeze. You'll sort it out, reroute the day, and keep things moving.

This role matters because you're the link between customer service and execution. When you do this job well, customers feel cared for, technicians feel supported, and the whole day runs better because you were in the middle of it.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

1. Click apply and answer a few Who, What, When questions. (5 min)
2. You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
3. You'll get a text for a quick 1-way video question. (5 min)
4. We'll send you a link to get scheduled for an in-person interview.
5. You can easily be in for an interview within a couple days from right now.

Why Work With Us

This is for people who want more than a seat-filling job. Waldrop focuses on the things that matter: customers, employees, and the company. We believe in great customer service, ongoing training, and doing the right thing even if it hurts.

• Full benefits
• 401K match
• Ongoing training and education
• A team-voted Great Place To Work
• A company with more than 50 years in business
• A long-term career path with a growing company

This is not the place for someone who gets rattled easily, cuts corners, or treats customer service like an afterthought. If you want your work to mean something and your standards to match the team around you, you'll like it here. Pay is DOE $20-$23/hour to start.

Who We're Looking For

You'll do well here if you're organized, steady under pressure, and wired to fix problems instead of making excuses. You're courteous, professional, and focused on positive resolution for everyone involved.

• You thrive in a fast-moving day where priorities can shift
• You know how to tell what's critical and what can wait
• You care about a clean database and a well-built calendar
• You don't give up when logistics get messy
• You like helping customers and supporting technicians
• You want a long-term career, not just a paycheck
• You should not apply if you dislike structure, struggle to prioritize, or fold when the pressure hits

If that sounds like you, don't sit on this. Apply now and show us you're the one who keeps the day together.