Administrative Skills, Call Centers, Call Monitoring, Cancer, Customer Support/Service, Documentation, Healthcare, High School Diploma, Hospital, Leading Edge Technology, Multiplatform/Cross-Platform, Network Operations Center, Nonprofit, On Call, Operational Support, PBX Operator, Problem Solving Skills, Staff Training, Surveillance, Telephone Skills, Workplace Issues
Primary City/State:
Network Operations Center
Category:
Administrative Support
Shift:
Day
Department:
Central Communications
Varied Hours / Varied Days
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.
ESSENTIAL FUNCTIONS
- Keeps customer service as first priority in all interactions
- Answers and responds to internal, external and security dispatch call traffic
- Interacts with multiple software platforms to problem solve and serve callers needs
- Provides numbers, resources and/or information to callers of all types
- Completes documentation for all calls and service lines supported
- Alert and activates resources to emergency codes, security issues including staff and patient needs
- Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
- Activates mass notification calls, paging on-call resources and locates other as needed assets
- Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
- Maintains documentation for security tasks, deploys them to calls and tracks their movement
- Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
- Assists in training and precepting new staff
- Helps maintain department resources, service books, downtime resources and flip charts
EDUCATION
- High School Diploma or GED Required
- Associates Preferred
EXPERIENCE
- Call answering and radio dispatching experience Preferred
- Hospital operator and/or security dispatching experience Preferred
LICENSE AND CERTIFICATIONS
We're all in for your career.
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