Analysis Skills, Coaching, Communication Skills, Concrete, Construction, Continuous Improvement, Customer Satisfaction, Delivery Management, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Improvement, Operations Management, Organizational Skills, People Management, Performance Management, Plant Management, Problem Solving Skills, Process Improvement, Production Management, Profit & Loss, Regulations, Sales, Succession Planning, Team Player, Time Management, Training/Teaching, United States Department of Transportation (DOT), Vehicle Fleets
We are looking for a Dispatch Manager to join our team in Sulphur Springs, Texas. As a Dispatch Manager with Quikrete Heavy Construction Materials, you will be responsible for all dispatch operations, supervise dispatch personnel and assuring that the most efficient and cost-effective processes are being used. This position will also be responsible managing the timely delivery of concrete from plant locations to job sites according to customer requests and expectations.
Why apply?
Competitive wages.
Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.
About the Role
- Supervise and provide leadership to build and maintain a strong dispatch department through effective communications, hiring, training, coaching, counseling, appraising, developing, and succession planning.
- Continually assess the service level and provide recommendations regarding opportunities to improve operational performance.
- Oversee the efficient movement of trucks between assigned plants within a shipping area while effectively communicating with dispatchers in order to meet the needs of an entire market area.
- Review orders in the system for proper mix design, travel times, correct job start times, and job or customer specific needs.
- Communicate with customers to provide information regarding the company’s ability to meet expected delivery times and handles any questions or concerns.
- Manage dispatch personnel to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
- Provide information and training to dispatch personnel to ensure timely and accurate feedback to customers and plant locations.
- Work closely with the sales department to ensure equipment and material availability for specific projects and jobs.
- Analyze and review yardage and delivery reports to ensure optimum asset utilization.
- Communicate with mixer drivers, plant managers, production managers and operations manager on a regular basis to avoid or address issues, concerns or problems.
- Monitor fleet status to ensure customer satisfaction and maximum equipment and labor utilization.
- Work closely with operations to ensure drivers are following company, local, state and federal safety and DOT guidelines, regulations and policies.
- Adjust dispatch schedule as needed to reflect current and accurate information.
- Other duties as assigned.
- Ability to work fluctuating hours in accordance with customer needs, including Saturdays as required by business needs.
About You
We Require:
- Previous dispatch experience in construction materials preferred
- Thorough knowledge of D.O.T. regulations and a proven ability to maintain a safe transportation operation
- Record of improving work processes to ensure the highest standards of quality, efficiency and profitability
- Excellent communication, organizational, supervisory and planning skills required
- Knowledge of Microsoft Office including Excel, Word, Outlook, etc.
About Us
Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face. We offer:
A friendly and team-oriented work environment, with a supportive management team.
Hands-on training for our employees and opportunities for advancement.
A company dedicated to continuous improvement.
Ready to Apply?
The process is simple. Click on the “Apply Now” button to get started. Good luck!