Dispatch Manager

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.

Schedule: Monday-Friday, 8:00am-5:00pm

Compensation: $68,000-$75,000/year

Essential Duties:

• Lead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.
• Ensure team members have the proper resources, training and tools to execute their job.
• Address escalated question and resolve complex issues as they arise in a timely manner.
• Coach the team for improved productivity.
• Setting clear expectations.
• Assist with preparing and dispatching orders to the carrier.
• Utilization of KPI’s to drive results for the business.
• Communicate with customers in a timely and effective manner via phone and email.
• Personal responsibility to manage change.

Qualifications: 

• This position requires a High School Diploma or equivalent.
• Must have at least five years of experience in customer service.
• Previous supervisory experience is preferred.
• Previous logistics experience preferred.

Skills:

• Proficient in Microsoft Office programs and other general office equipment.
• Working knowledge of Zendesk is preferred.
• Excellent communication skills, both verbally and in writing
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to proactively research and resolve problems.
• Strong leadership skills
• Ability to prioritize and organize effectively.
• Critical thinking with exceptional attention to detail.
• Ability to build strong client relationships and deliver exceptional customer service.
• Strong negotiation skills.
• Knowledge of the vehicle logistics industry preferred.