Dispatch Coordinator

Insight Global

Spokane, WA(remote)

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JOB DETAILS

SKILLS

Administrative Skills, Calendar Management, Call Centers, Communication Skills, Customer Relations, Database Administration, Detail Oriented, Emergency Response, Microsoft Excel, Microsoft Product Family, On Site Support, Organizational Skills, Record Keeping, Sales Management, Salesforce.com, Service Delivery, Time Management

LOCATION

Spokane, WA

POSTED

30+ days ago

Job Description We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery. Remote position but have to be located in the Spokane area! Key Responsibilities: - Handle inbound calls, schedule appointments, and manage technician assignments. - Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination. - Oversee dispatch operations for designated territories, ensuring proper personnel allocation. - Preplan and confirm maintenance schedules, including emergency responses for existing clients. - Process and respond to general dispatch emails, ensuring timely updates. - Maintain accurate job records and update scheduling databases. Provide administrative support and coordination for technician workflow. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must Haves: - 0-3 years of experience in a customer facing or call center role. - Detailed oriented with strong computer skills. Experience in in Salesforce, Microsoft Suite, Excel.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net