Dispatch & Confirmation Specialist

Why work with us:

• Competitive pay (based on experience)
• On-the-job training
• Company Expansion and growth opportunities
• Team-oriented work environment
• Consistent work year-round
• Great benefits + PTO package

About the role:

Every appointment our field sales team runs starts with you. As the Dispatch & Confirmation

Specialist at Precision Pool Restoration, you own what our reps walk into each day: a full

schedule of confirmed, qualified appointments in the right place at the right time.

This role has two sides that work as one. On the confirmation side, you make sure every

scheduled appointment is locked, verified, and ready before it ever hits a rep's calendar. On the

dispatch side, you assign and route those appointments across all our markets and stay on the

line with the field team all day, adjusting in real time as things change. When an appointment

falls out, you fill the gap. When a rep runs behind, you re-sequence the day. You are the person

keeping the field engine running.

You own two numbers: fill rate, so every rep gets a consistent volume of appointments, and

demo rate, so those appointments are qualified and actually happen. Hit both and the whole

sales team wins.

This role works directly within our inside sales team and partners closely with field sales every

single day. It's a great fit if you're organized, calm under pressure, and get satisfaction from

being the dependable center of a fast-moving operation.

What you'll do:

Confirmation: Lock Every Appointment

Confirm every scheduled appointment across all markets before it reaches the field

calendar

Run our confirmation cadence by phone and text to reach the homeowner, lock the time,

and reduce cancellations and no-shows while maximizing our fill rate

Verify the details that make an appointment real: scope of work, homeowner and

decision makers present, correct address and access

Give at-risk appointments a second pass so nothing quietly falls through

Dispatch: Assign and Route Across Markets

Assign confirmed appointments to the right field rep by market, geography, and available

capacity

Build efficient routes that respect drive time so reps spend more time in front of

homeowners and less time on the road

Keep every rep's day filled to target and balance the load fairly across the roster

Confirm each appointment meets our qualification standards before it's dispatched, so

reps walk into appointments they can actually work

Field Liaison: Run the Day Live

Serve as the single point of contact for the field sales team throughout the day

Handle changes in real time: reschedules, no-shows, cancellations, reps running behind,

and open slots

Fill gaps fast when something falls out, and re-sequence a rep's day when the plan

changes

Communicate every change clearly and quickly to both field reps and the inside sales

team

Own the Numbers

Own fill rate: deliver consistent, reliable appointment volume to the field every day

Own demo rate: protect the quality of what gets issued so appointments hold and reps

get in the door

Watch for scope, qualification, and scheduling issues before they reach the field, and

flag patterns early

Keep Records Accurate

Log all confirmations, assignments, and outcomes in our customer system (i360)

promptly and accurately

Keep records clean and current so the team can track results and your commissions are

calculated correctly

Catch and fix errors before they cause problems downstream

What we are looking for:

Experience

3+ years in dispatch, scheduling, logistics, coordination, or inside sales / call center;

experience owning a live schedule strongly preferred

Track record of being a reliable point of contact under time pressure, juggling many

moving parts at once

Experience in home services, field sales support, or a high-volume appointment

operation is a plus

Comfort working in a role where part of your pay is based on the results you deliver, in

this case fill rate and demo rate

Skills

Highly organized and calm under pressure, able to manage a constantly changing

schedule without dropping details

Strong, clear communicator with field reps, homeowners, and teammates, especially

when plans change fast

Comfortable using and learning customer software (Salesforce / i360 experience a plus),

plus dialer and texting tools; familiarity with Google Workspace

Good geographic and routing sense, or the ability to pick it up quickly

Able to move fast, stay accurate, and keep clean records through a high volume of

time-sensitive activity

Bilingual English/Spanish is a plus but not required

What Makes You a Great Fit

You think in systems. You see the whole board, spot the efficient route, and keep every

rep's day working.

You own the number. Fill rate and demo rate are yours, and you take that personally.

You move fast when something breaks. An open slot or a no-show is a problem you

solve now, not later.

You communicate ahead of the problem. Reps and teammates always know what

changed and why.