Discovery & Service Mapping Lead

Request ID: 97962-1
Title: Discovery & Service Mapping Lead
Locations: Philadelphia, PA/ Mount Laurel, NJ- ONSITE
Duration: 6 Months
Pay Range: $45 - $50/Hour on W2/C2C (All inclusive)
 

Introduction

We are seeking an experienced professional to lead the design, implementation, and optimization of ServiceNow Discovery and Service Mapping solutions. This role requires a deep understanding of infrastructure visibility and service-to-technology relationships.

Required Skills & Qualifications

• ServiceNow Discovery and Service Mapping
• MID Server architecture and management
• Infrastructure technologies (Windows, Linux, Network, Cloud)
• TCP/IP, DNS, Load Balancers, Firewalls
• Pattern development and troubleshooting
• CMDB health and dependency mapping
• Working knowledge on Transform maps, Import Sets, Data Modeling, and System Integrations
• ITOM Visibility implementation
• Team leadership and client engagement
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• 2 years of telecommunications, cable, broadband, or similar operational technology experience
• Experience applying automation or AI-assisted development practices

Day-to-Day Responsibilities

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions.
• Build and enhance ServiceNow workflows, automation, scripts, and service operations processes.
• Work closely with product owners, architects, business stakeholders, and engineering teams.
• Lead ServiceNow integration efforts with telecom order management and other enterprise systems.
• Support data migration and platform modernization efforts.
• Provide technical leadership for development standards, code quality, architecture reviews, and mentoring.
• Drive innovation across the platform, including Service Portal enhancements and AI-enabled development capabilities.
• Champion DevSecOps practices, CI/CD security automation, and platform reliability improvements.
• Coordinate with Quality Assurance teams for performance and regression testing.
• Create and maintain technical documentation and reports.

Company Benefits & Culture

• Comprehensive health benefits
• Opportunities for professional development and growth
• Collaborative and innovative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.