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Discharge Coordinator (Located at Elkhart General)

Beacon Health System

Elkhart, IN

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JOB DETAILS
SKILLS
Analysis Skills, Basic Cardiac Life Support (BCLS), CPR Certification, Calculators, Calendar Management, Cerner, Clinical Medicine, Co-Payments, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Data Entry, Documentation, Emergency Care, Ergonomics, Fax Machines, Financial Management, Financial Services, High School Diploma, Higher Education, Hospital, Information Technology & Information Systems, Insurance, Interpersonal Skills, Medical Office, Medical Records, Office Equipment, Operating Systems, Organizational Skills, Patient Assessment, Patient Care, Patient Follow-up, Performance Management, Policy Development, Printers, Problem Solving Skills, Procedure Development, Regulatory Requirements, Spreadsheets, Telephone Skills, Time Management, Typing, Willing to Travel, Word Processing
LOCATION
Elkhart, IN
POSTED
3 days ago
8% Shift Differential-Premium Pay!!!

Hospital Discharge Coordinator reports to the specialty BMG manager/director and is responsible for coordinating specialty follow-up care for patients following hospital and emergency department discharge. The role schedules specialist appointments, verifies insurance eligibility, communicates coverage and financial responsibility to patients, and collects applicable co-payments and deductibles. This position supports continuity of care and access to specialty services on behalf of the medical group.

MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs routine reception and referral duties in accordance with established policies and procedures by:
  • Receiving and greeting patients and visitors when checking out after emergencies room services.
  • Obtaining information from the patient to accurately complete the patient record for payment information and scheduling purposes
  • Maintaining good rapport and cooperative working relationship with all members of the medical offices and hospital departments.
  • Acting as liaison between provider offices and hospital departments to ensure timely access to follow up care and representing Beacon Medical Group to make a good first impression.
  • Performing time of service collections for copays and deductibles at discharge to support health system financial goals while maintaining strong patient relations.
  • After collecting applicable co-payments and deductibles, posting patient payments on the patient's account and generating a system receipt to give to the patient.
  • Performing online insurance eligibility and specialty referral scheduling.
  • Gathering pertinent information from insurance carriers and ancillary staff to make certain the patient's financial obligations for services rendered.
  • Referring the patient for financial assistance if they are unable to secure satisfactory payment arrangements
  • Documenting communications, actions, and other data in an information system regarding referrals.
  • Evaluating current processes for enhancement and make necessary recommendations.
  • Run emergency department discharge reports to identify patients discharged when no specialist referral coverage was available; proactively contact identified patients to schedule appropriate specialist follow-up.
  • Assisting management team to identify referral patterns by inputting referral data into the referral database.
  • Communicating with the Manager (or Director) regarding any concerns or problems
ORGANIZATIONAL RESPONSIBILITIES
  • Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.
Education and Experience:
  • The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is required.
  • Must be a minimum of 17 years of age.
  • A minimum of one year of previous hospital or medical office experience is preferred.
  • Additional college-level courses in the medical practices area are desired.
  • Associate's degree preferred.
Knowledge and Skills:
  • Requires basic office and keyboarding skills and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.).
  • Requires effective telephone skills (for example, to accurately take and relay information about patients and referrals).
  • Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Availity, Carelon, and Cerner)
  • Requires an understanding of time-of-service collections. Specifically, must understand co-pays and deductible insurance requirements and communicate to patients as necessary.
  • Demonstrates analytical skills necessary to solve patient problems and interpret data.
  • Must be tactful in handling patient problems often of a highly personal and confidential nature.
  • Promotes collaboration and innovation in the clinical services to ensure continuity of care from emergency room to follow up care.
  • Must be able to maintain professionalism during frustrating interpersonal situations
Working Conditions
  • Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needed.
  • May need to travel to other Beacon locations.
  • Understands and strives for providing excellent customer service.
  • Ability to adjust communication skills to the level of the patient.
  • Requires independent critical thinking skills and extensive problem-solving skills.
  • Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department.

About the Company

B

Beacon Health System