Disability Account Manager

To provide quick, efficient, and proficient means for the management and release of protected health information (PHI) to multiple healthcare facilities. The Disability Account Manager will serve the role of evaluating records to complete requested disability paperwork to whom is a direct contact to both the patient and the medical facility and will provide the necessary documentation in order for the patient to be relieved from work on both Short & Long Term basis.

     Act as a main contact for communicating and collaborating with assigned accounts

     Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.

     Verifying patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.

     Confirming request information and requesting additional documentation from patients/requesters to process pending forms.

     Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.

     Following and performing workflows specific to assigned accounts

     Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures

     Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.

     Providing world-class customer service to patients and clients while ensuring patient privacy.

     Handling high call volumes while maintaining a high level of service and professionalism.

     Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.

     Reports to the Director of Disability as necessary.

     Thorough and detail-oriented

     Professional demeanor

     Customer oriented disposition

     Demonstrate a positive attitude, and be able to interact well with employees

     Demonstrate excellent communication skills

     Proven consistent dependability and attendance

     Confidentiality and discretion is required

     Ability to conduct and interpret HIPAA/Privacy Guidelines

     Solid organizational skills, including multitasking and time-management

     The flexibility to adapt to frequent changes in the industry and office

     High School Diploma or equivalent required.