Director, Technology Services

Puget Sound Educational Service District (PSESD) is seeking a collaborative and forward-thinking Director of Agency Technology Services to provide strategic and tactical leadership across the organization's technology landscape. This role is responsible for guiding the planning, development, and implementation of both long- and short-term technology initiatives that align with agency priorities and support equitable outcomes for the communities we serve. The Director ensures technology services are delivered in accordance with state requirements and industry best practices, while overseeing the agency's regional role in supporting the K-20 network and partnering with member districts to strengthen and advance their technical capabilities.

• Collaborates with key partners, PSESD staff, and member districts for the purpose of gathering and conveying information to effect decision-making on technology solutions that support business and educational operations.
• Develops and implements long- and short-range strategic plans related to hardware and software systems, communications infrastructure, and technology governance for the purpose of aligning technology services with organizational goals, ensuring efficient and timely operations, and proactively addressing cybersecurity risks and the responsible use and integration of Artificial Intelligence.
• Develops and monitors departmental budgets and fiscal activities for the purpose of providing services in conformance with ESD objectives and budget guidelines.
• Embodies the principles and practices that form our culture and commitment to becoming an Antiracist Multicultural Organization for the purpose of meeting the Agency's End: We co-create just and humanizing educational communities where every student thrives and succeeds, benefiting future generations.
• Establishes technology governance structure, systems, procedures, internal controls, training, and standards for the purpose of directing, planning, developing, and implementing programs and systems that support the uninterrupted delivery of services to customers and partners (business continuity/disaster recovery planning) in accordance with legal, financial, and Agency requirements.
• Manages vendor relationships for the purpose of ensuring the delivery of timely, cost-effective, high- quality services in support of business operations and organizational objectives.
• Monitors and assesses PSESD technology services for the purpose of ensuring operations are efficient, service-oriented, and aligned with professional standards, with appropriate security measures and internal controls in place.
• Provides consultation and support to member districts for the purpose of delivering expert guidance, recommending and implementing technology solutions, and supporting complex network and cybersecurity initiatives in alignment with district needs and best practices.
• Provides strategic consultation and guidance to PSESD Leadership on technology planning and governance for the purpose of informing decision-making and recommending solutions that align with and advance agency initiatives and organizational objectives.
• Supervises information delivery programs and services for the purpose of supporting data-informed decision-making and monitoring progress towards achievement of organizational objectives.
• Supervises personnel (e.g., provide coaching and consultation on technical issues, adaptive challenges, personnel matters, strategic opportunities, career goals, professional development, job performance, etc.) for the purpose of advancing the development of effective leaders and high performing teams and achieving agency and departmental objectives.

• Assists other personnel as may be required for the purpose of ensuring an efficient and effective work environment.

JOB-SPECIFIC COMPETENCIES

BUDGET FORECASTING AND ADMINISTRATION: Develops budgets and monitors projected financial resources and expenditures, given categories, purpose, and funding periods. Ensures accurate and timely revisions as applicable.

DEVELOPING AND EMPOWERING OTHERS: Encourages others to work on challenging assignments that grow their skills and abilities. Supports others in identifying their own strengths and skills-gaps, and guides them in creating their own professional development plans that support current and future Agency goals.

INNOVATION AND CREATIVITY: Generates unique methods, ideas, insights, and connections that challenge the status quo to expand possibilities.

SYSTEMS THINKING: Sees the integral, complex relationships of interconnected systems that need to work together for the whole to function successfully. Events and actions are seen in detail and in the larger context of a pattern that unfolds over time.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a closely related field
  • An Associate's degree in related field combined with progressively responsible, directly related experience may substitute for a Bachelor's degree
• Possession of, or ability to obtain within a specified timeframe, relevant professional certification(s) such as Microsoft (MS) Technical Certification, ITIL, or comparable industry-recognized credentials related to technology service management
• Progressively responsible experience in information technology, including management or supervisory leadership role
• Demonstrated experience leading and implementing enterprise-level technology strategies, including infrastructure, cloud services, and enterprise systems
• Foundational knowledge of core IT domains sufficient to lead teams, guide decision-making, and ensure accountability, including:
  network infrastructure, cloud platforms, cybersecurity, identity and access management, virtualization, enterprise applications, and end-user support services
• Experience establishing or supporting technology governance, security frameworks, and internal controls, including cybersecurity risk management and business continuity/disaster recovery planning
• Experience managing vendor relationships, contracts, and technology service delivery to ensure quality, cost-effectiveness, and alignment with organizational goals
• Demonstrated ability to lead diverse teams, manage change, and build collaborative partnerships across departments and with external partners

• Experience in K-12 education, educational service districts, or the public sector
• Experience leading large-scale digital transformation or organizational change initiatives
• Experience with Microsoft enterprise ecosystem, including Microsoft 365, Azure, Teams, SharePoint, Power BI, and/or Active Directory/Entra ID
• Experience with identity and access management, zero trust frameworks, and modern cybersecurity practices aligned with industry standards (e.g., NIST, CIS)
• Experience overseeing cloud migration, hybrid environments, and system integrations using APIs and enterprise platforms
• Experience supporting or implementing data analytics, reporting systems, and data governance practices
• Experience managing enterprise collaboration tools, workflow automation platforms (e.g., Power Apps, Power Automate), and business systems
• Relevant industry certifications (e.g., Microsoft, Cisco, CISSP, CISM, ITIL, PMP or equivalent)
• Experience supporting regional or multi-agency technology services and partnerships

Compensation details: 05 Yearly Salary

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