Director, Technology Operations - Pickup, Delivery, and Returns

Position Summary...

The Pickup, Delivery, and Returns organization powers the systems, products, and operational capabilities that connect customers and members to seamless omnichannel fulfillment experiences. Our teams enable customers to receive, manage, and return orders with speed, convenience, and reliability across every channel. Technical Operations exists to help shape portfolio strategy, investment priorities, operating models, and execution across a highly complex ecosystem spanning Pickup, Last Mile Delivery, and Returns. The team serves as a strategic partner to Product, Technology, and Business leadership, enabling scalable decision-making and execution across critical customer and operational experiences.

This team owns the operating model for portfolio strategy, product planning, roadmap governance, launch readiness, operational reporting, and cross-functional execution across Pickup, Delivery, and Returns platforms and capabilities. We replace traditional program management overhead with structured data, standardized workflows, and AI-enabled automation that improve visibility, accelerate decision-making, and drive operational excellence.

Our mission is to help product and technology teams make better investment decisions, execute faster, scale smarter, and continuously improve customer, associate, driver, and operational experiences across Pickup, Delivery, and Returns.

As Director, Technology Operations - Pickup, Delivery & Returns, you will lead the portfolio strategy, operating model, and execution framework supporting one of Walmart's most critical omnichannel product ecosystems.

You will partner closely with Product, Engineering, Operations, Supply Chain, Store Operations, Finance, and Business leaders to shape portfolio strategy, investment priorities, operating models, and scalable execution frameworks across Pickup, Delivery, and Returns.

This role requires a strategic leader who can connect customer needs, business priorities, operational realities, and technology investments to drive measurable business outcomes. You will help inform roadmap priorities, investment decisions, operating models, and portfolio performance while enabling teams to execute effectively at scale.

What you'll do...

Strategic Technology Operations

• Lead the operating model and portfolio management framework supporting Pickup, Delivery, and Returns technology portfolios.
• Drive portfolio planning, investment prioritization, roadmap governance, and executive visibility to ensure alignment with customer, operational, and business objectives.
• Serve as a strategic partner to Product, Engineering, and Business leaders on portfolio strategy, operating model design, and organizational effectiveness.

Portfolio & Program Leadership

• Lead large-scale cross-functional initiatives across Pickup, Delivery, Returns, Fulfillment, Logistics, and Customer Experience platforms.
• Establish governance, success metrics, launch readiness processes, and execution frameworks that enable scalable delivery of strategic product and technology investments.
• Identify risks, manage dependencies, and drive alignment across complex, highly matrixed organizations.

Business Operations & Planning

• Lead annual planning, long-range planning, forecasting, and portfolio investment processes across the organization.
• Develop business cases, strategic analyses, and performance insights that inform roadmap priorities, resource allocation, and investment decisions.
• Translate customer, operational, and business needs into actionable portfolio strategies and execution plans.

Operational Excellence & Automation

• Drive adoption of AI-enabled workflows, automation, and operational tooling that improve decision-making, visibility, and execution efficiency.
• Build scalable processes, reporting capabilities, and portfolio management systems that reduce complexity and accelerate organizational performance.

Leadership & Stakeholder Management

• Build strong partnerships across Product, Engineering, Operations, Supply Chain, Finance, and Executive Leadership to drive alignment and business outcomes.
• Develop high-performing teams and foster a culture of accountability, innovation, continuous improvement, and customer obsessio

What You'll Bring...

Preferred Qualifications

• Bachelor's degree in Business, Technology, Engineering, Economics, Finance, Operations, or a related field and 8+ years of experience in technology operations, product strategy, product operations, business operations, management consulting, portfolio management, or large-scale technology organizations..
• Experience leading enterprise-scale technology programs within eCommerce, logistics, supply chain, transportation, or delivery operations environments.
• Strong expertise in portfolio governance, operational planning, program execution, and organizational transformation.
• Experience managing budgets, forecasting, resource planning, and operational financial performance.
• Demonstrated success influencing senior leaders and driving alignment across large cross-functional organizations.
• Strong analytical and operational problem-solving capabilities with experience managing ambiguity and organizational complexity.
• Experience developing business cases, investment recommendations, strategic plans, and executive-level decision frameworks.
• Experience supporting product portfolio strategy, operating model design, annual planning, or investment prioritization processes.
• Experience in omnichannel retail, eCommerce, fulfillment, logistics, delivery, or returns ecosystems.
• Experience implementing operational tooling and workflow automation platforms such as Airtable.
• Knowledge of AI-enabled operational workflows and modern product operating models.
• MBA or advanced degree preferred.

Leadership Expectations

Respect the Individual

• Build inclusive, high-performing teams where associates feel connected, supported, and empowered to thrive.
• Foster collaboration across diverse teams, functions, and perspectives.
• Invest in coaching, mentorship, and career development to strengthen organizational capability.

Act with Integrity

• Lead with humility, transparency, accountability, and strong ethical standards.
• Champion compliance, integrity, and responsible operational practices.
• Model Walmart values and foster a culture of trust, openness, and respect.

Serve Our Customers & Members

• Deliver business outcomes while maintaining relentless focus on customer and member experience.
• Use data, operational insights, and cross-functional collaboration to improve delivery quality, speed, and reliability.
• Support scalable solutions that simplify operations and create value for customers, drivers, stores, and associates.

Strive for Excellence

• Continuously improve operational effectiveness through innovation, automation, and disciplined execution.
• Raise the bar on planning, launch readiness, and organizational performance.
• Embrace change, encourage learning, and foster a growth mindset across teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor''s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.

3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years'' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. The Pickup, Delivery, and Returns organization powers the systems, products, and operational capabilities that connect customers and members to seamless omnichannel fulfillment experiences. Our teams enable customers to receive, manage, and return orders with speed, convenience, and reliability across every channel. Technical Operations exists to help shape portfolio strategy, investment priorities, operating models, and execution across a highly complex ecosystem spanning Pickup, Last Mile Delivery, and Returns. The team serves as a strategic partner to Product, Technology, and Business leadership, enabling scalable decision-making and execution across critical customer and operational experiences. This team owns the operating model for portfolio strategy, product planning, roadmap governance, launch readiness, operational reporting, and cross-functional execution across Pickup, Delivery, and Returns platforms and capabilities. We replace traditional program management overhead with structured data, standardized workflows, and AI-enabled automation that improve visibility, accelerate decision-making, and drive operational excellence. Our mission is to help product and technology teams make better investment decisions, execute faster, scale smarter, and continuously improve customer, associate, driver, and operational experiences across Pickup, Delivery, and Returns. As Director, Technology Operations - Pickup, Delivery & Returns, you will lead the portfolio strategy, operating model, and execution framework supporting one of Walmart's most critical omnichannel product ecosystems. You will partner closely with Product, Engineering, Operations, Supply Chain, Store Operations, Finance, and Business leaders to shape portfolio strategy, investment priorities, operating models, and scalable execution frameworks across Pickup, Delivery, and Returns. This role requires a strategic leader who can connect customer needs, business priorities, operational realities, and technology investments to drive measurable business outcomes. You will help inform roadmap priorities, investment decisions, operating models, and portfolio performance while enabling teams to execute effectively at scale.