Analysis Skills, Brokerage, Business Administration, Business Operations, Capacity Management, Change Control, Change Management, Communication Skills, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Service Software, Establish Priorities, Financial Services, High Availability, Incident Management, Incident Response, Leadership, Maintain Compliance, Mentoring, Metrics, Multiplatform/Cross-Platform, Process Development, Process Improvement, Process Management, Project Management Professional (PMP), Project/Program Management, Regulatory Compliance, Release Management/Engineering, Reporting Dashboards, Risk Analysis, Risk Management, Scrum Project Management and Software Development, Securities, Service Level Agreement (SLA), Software Development Lifecycle (SDLC), Software Engineering, Stock Market, Team Building, Team Lead/Manager, Team Player, Technical Leadership, Test Program, Vendor/Supplier Management, Wealth Management
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.
At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest.
When youre at Apex, you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.
Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.
We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:
Best Places to Work
2026, 2025, 2024, 2023 - Presented by BuiltIn
WealthTech of the Year
2025 - Presented by US FinTech Awards
The World’s Top 250 Fintech Companies
2024 - Presented by CNBC
ABOUT THIS ROLE
The Director of Technical Program Management leads the technical program management function within the platform organization, driving operational excellence, platform resiliency, and cross-functional coordination across Engineering, Product, and Operations teams. This role ensures seamless execution of complex technical initiatives, manages platform SLAs, and establishes processes that enable predictable, reliable platform delivery across distributed teams across the globe.
Responsibilities
- Lead end-to-end delivery of complex, multi-quarter technical programs across Platform Enterprise, Platform Foundation, and Platform Orchestration Excellence teams.
- Drive operational excellence by establishing and enforcing SDLC processes, release management frameworks, and quality gates.
- Helps the success of platform SLA management programs, incident response coordination, and post-incident analysis to meet SLA and internal SLO targets.
- Manage DR/BCP testing programs, platform resiliency initiatives, and risk mitigation strategies
- Establish tiered maintenance notification processes and change management frameworks that balance business needs with operational stability
- Build and develop high-performing TPM teams across distributed geographies.
- Create and maintain program dashboards, metrics, and reporting frameworks for executive visibility into platform health and delivery progress
- Lead cross-functional stakeholder management with Engineering, Product, Operations, Compliance, and external partners
- Drive vendor and third-party integration programs, managing dependencies and escalations
- Establish continuous improvement processes, retrospectives, and lessons learned frameworks to optimize delivery velocity
- Partner with Platform Foundation leadership on infrastructure roadmap prioritization and capacity planning
- Champion agile/scrum practices and ceremonies across technical teams while maintaining governance and compliance requirements
Minimum Qualifications
- 10+ years in technical program management, engineering program management, or related roles
- 5+ years managing distributed technical teams across multiple geographies
- Deep expertise in platform operations, SRE practices, and high-availability systems.
- Proven track record delivering complex, multi-stakeholder programs.
- Strong understanding of SDLC, CI/CD, release management, and change control processes
- Experience with incident management, DR/BCP testing, and operational excellence frameworks
- Exceptional stakeholder management and executive communication skills
- Bachelors degree in computer science, Engineering, or related technical field
Preferred Qualifications
- Experience in financial services, fintech, or highly regulated industries
- Background managing platform/infrastructure teams supporting 99.99%+ SLA environments
- Familiarity with Apex Clearing or brokerage platform operations
- PMP, SAFe, or equivalent program management certification
- Masters degree in engineering, Computer Science, or MBA
- Experience leading teams across 5+ geographic locations with 12+ hour time zone differences
- Track record building TPM functions from the ground up or through significant transformation
- Strong technical background with hands-on software engineering or infrastructure experience
- Experience with vendor management and third-party integration programs
Key Attributes for Success
- Operational Excellence: Relentless focus on process, predictability, and reliability
- Technical Depth: Ability to engage credibly with engineering teams on architecture and implementation
- Strategic Thinking: Balances immediate execution with long-term platform vision
- Stakeholder Influence: Drives alignment across functions without direct authority
- Resilience Focus: Proactively identifies and mitigates risks before they impact customers
- Team Development: Builds, mentors, and grows high-performing distributed teams
- Data-Driven: Uses metrics and analytics to drive decisions and demonstrate impact
- Adaptability: Thrives in fast-paced, evolving environments with competing priorities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.