Director System Medical Staff Operations

The Director, System Medical Staff Operations supports management, executive leaders, and other stakeholders in providing a framework to facilitate processes to efficiently onboard and continuously maintain providers’ abilities to provide remarkable and highest quality care to the patients of Novant Health. The role is responsible for the development and implementation of strategic initiatives related to medical staff relations and operations across the system, for all acute care hospitals and ambulatory surgical centers. 

Education: 

• 4 Year / Bachelors Degree, required. Graduate Degree, preferred.

Experience: 

• Five (5) Years of Management experience, required.
• Ten (10+) years of Medical Staff/Credentialing experience, required.

Licensure/Certification: 

• National Association of Medical Staff Services certification (CPMSM or CPCS) as a Certified Professional in Medical Services Management or Certified Provider Credentialing Specialist preferred. CPMSM, preferred. Dual certification, preferred.  
  • CPMSM or CPCS required within three years of entering this position. 

Additional Skills/Requirements (required):

• Good typing and organization skills, as well as verbal, written and communication skills required.
• Strong leadership skills such as creativity, cooperation, independent judgment, ability to delegate and resolve conflicts, adaptability, perseverance, high energy level and a strong work ethic.

The Director develops and maintains strong partnerships with leaders across the system, understanding their specific needs in relation to medical staff credentialing and privileging. Additionally, this position develops, implements, and monitors compliance with standardized medical staff operations processes, including but not limited to continuous regulatory compliance, survey readiness, credentialing, privileging, and practitioner compliance with medical staff bylaws, rules and regulations, and policies. The Director collaborates with other stakeholders in the establishment of new acute care hospitals and stand-alone surgery centers, as well as the incorporation of new partnerships with existing facilities in relation to medical staff needs. The Director will be responsible for monitoring and making recommendations for enhancements of ongoing and focused professional practice evaluation requirements.