Director, Supply Chain Management

Overview --------

Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.

Position Summary ----------------

Under the direction of the Vice President, performs all functions necessary to plan, implement, lead, maintain and manage the materials management activities across the assigned acute care facilities of Covenant Health. Includes strategy development around key processes and initiatives such as inventory management, value analysis, central warehousing, and low unit of measure programs. Responsible for ensuring that the daily supply needs of each organization are met within established parameters for cost, quality, and outcomes.

Key Responsibilities --------------------

• Coordinates and manages the key materials processes within the acute care setting which include customer service, requisitioning, inventory replenishment, shipping, receiving, warehousing, linen management, supply distribution and revenue capture.
• Participates in and supports the efforts of the System's Value Analysis activity, while managing the same at assigned facilities.
• Serves as the primary leader and advisor to hospital departments and administrative leadership in matters related to the overall supply chain.
• Assists in the System's standardization efforts by implementing system standards and policies.
• Works with leadership to develop hospital budgets and provide management oversight.
• Partners closely with the System's contract management function to ensure contract compliance within each hospital, and that all contracts are reviewed and analyzed prior to execution.

Responsibilities ----------------

• Accountable to various leaders to ensure a customer-oriented, cost-effective, and outcomes-driven hospital supply chain.
• Develops, communicates and implements System supply chain policies and processes as directed by the System's Supply Chain Management department in conjunction with hospital and executive leadership.
• Develops and manages the operating and capital budgets for the Materials Management Departments as well as others as assigned by management.
• In conjunction with hospital leaders, contract management and value analysis functions, is responsible for providing analysis and support in the review of all supply and service agreements affecting the assigned acute care facilities.
• Is responsible for the analysis and facilitation of the Contract Management process at assigned facilities to include ensuring policy compliance.
• Manages and facilitates the value analysis process for assigned facilities.
• Accountable for maintaining all databases and records in accordance with established policies and guidelines.
• Responsible for staff selection, training, evaluation, performance improvement, and termination when needed.
• Designs, plans, implements and manages supply chain processes in all areas of the hospital including surgery, cath lab, and other procedural areas.
• Responsible for ensuring all customer needs are met according to their expectations in the areas of requisitioning, par level management, distribution, central supply, receiving and others as assigned.
• Provides operational support and service to managers, directors and executives in all facets of the hospital's supply chain.
• Researches, develops and implements strategy related to inventory management, including establishment of proper levels, low unit of measure programs and warehouse consolidation across all acute care facilities.
• Responsible for inventory replenishment and management for all areas of the hospital, including the development and conduct of physical/cycle count schedules.
• Accountable for the inventory accuracy relative to count and G/L value, as well as all variances and adjustments.
• Responsible for providing accurate and timely reporting of financial data/entries to the finance office.
• Leads, manages, and oversees the people and processes, delivering supply chain services in the hospital.
• These include central supply, shipping/receiving, inventory control, customer service, mail, linen, courier service, requisitioning, and others as assigned.
• Responsible for assuring proper and timely revenue capture for all supplies and implants.
• Accountable for enabling, participating in, and supporting the System's standardization and value analysis initiatives by coordinating evaluations and implementing conversions in a timely manner.
• Serves as the onsite advisor and liaison to all hospital departments and leadership for supply chain matters.

Qualifications --------------

### Minimum Education

• Bachelor's Degree in Business or related field is required; Master's Degree desired.

### Minimum Experience

• A minimum of six years supply chain experience is required.
• Healthcare industry experience preferred.

### Required Skills

• Strong customer service, analytical, and problem solving skills.
• Strong oral/written communication skills.
• Must demonstrate and maintain a professional appearance and demeanor.
• Must have advanced knowledge of software systems including Excel, Outlook, Word, etc.
• Knowledge in accounting and/or finance is preferred.

### Licensure Requirement

• None