Director - Strategic Growth Programs - Client Growth and Retention

New York Life has formed a new Client Growth and Retention business team to accelerate enterprise growth by developing and operating programs that help access new pools of customers, as well as programs that deepen customer relationships/ retention.

New York Life is seeking a Director, Strategic Growth Programs for its Client Growth and Retention team. This role is responsible for developing and implementing strategies to drive business growth, market expansion, and revenue.

The ideal candidate has experience crafting business strategies and launching programs that deliver measurable results. You will work with cross-functional teams to find innovative ways to expand market reach and strengthen client engagement. Your expertise in data-driven analysis and emerging technologies will help create new growth opportunities, keeping New York Life competitive and responsive to client needs.

What Youll Do:

• Support Leadership Team in defining transformational growth strategies to drive new customer acquisition and increase customer retention and maximize customer lifetime value.
• Lead strategic projects from ideation through execution, ensuring timely delivery and measurable impact. Present findings and recommendations to senior leadership and stakeholders.
• Support business planning for the growth initiatives that include cost benefit analysis, developing business cases and outlining the steps and resources required to execute the initiatives effectively.
• Identify potential risks associated with the proposed growth strategies and develop mitigation plans.
• Provide analytical support for the development of multi-year strategy roadmap for the business.
• Support the prioritization of initiatives based on business and enterprise needs.
• Monitor key performance indicators and adjust strategies to optimize results. Utilize data analytics and performance metrics to measure the success of the initiatives and support data-driven decisions.
• Conduct market research and competitive analysis to identify emerging trends, opportunities, and threats.
• Collaborate with teams across the organization to execute various growth initiatives.
• Assist with change management to minimize disruption and drive the adoption of new initiatives.
• Support agenda and material development for meetings with senior executives and the Board.

What Youll Bring: 

• Bachelor’s degree in Business, Marketing, Economics, or a related field; MBA or advanced degree preferred.
• 8+ years of functional experience in growth strategy, business development, management consulting, or a similar role.
• Experience in financial services preferred, insurance expertise is a plus.
• Experience in developing and implementing growth strategies or business development.
• Experience in driving multiple projects and work-streams, including project planning, execution, and milestone reporting.
• Proficiency in data analysis and research
• Outstanding critical thinking, analytical and quantitative abilities
• Broad understanding of emerging insurance and financial services industry trends and market dynamics
• Strong connector of people, concepts, and applications.
• Able to translate complex concepts simply and distill key “so what’s” for an array of stakeholders.
• Ability to toggle between strategic considerations and tactical implications, helping to deliver the approach and execute to create specific deliverables.
• Strong and effective communication skills; ability to present to senior leaders, as well as peers in a clear manner, fostering dialogue and helping to drive decisions.
• Ability to build relationships across the organization to influence areas outside direct line of reporting.
• Agile, self-starter with excellent time management skills and the ability to meet multiple deadlines while navigating the ambiguity of a dynamic work environment.
• Collaborative work style and leadership presence; ability to effectively interact and forge strong working relationships with team members and leaders across the organization. 

Pay Transparency

Salary Range: $140,000 - 190,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.