Beta Test/Release, Biology, Clinical Data Management, Clinical Practices/Protocols, Clinical Research, Clinical Trial, Customer Acquisition, Customer Support/Service, Customer Training, Drug Development, Illustrating Ability, Medical Writing, Onboarding, Operations Management, Protocol Design, Team Lead/Manager, Training/Teaching, User Groups, Willing to Travel
Faro aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.
The Director, Solutions Onboarding leads a team of onboarding specialists and data associates with a clear mission: delivering hands-on platform training that empowers customers to use the Faro Platform independently and to its full potential. This role is focused on training and enablement. You will draw on a strong clinical background to understand customer workflows and translate them into effective training experiences, ensuring customers develop the skills and confidence to operate the platform on their own.
Duties and Responsibilities
- Leverage deep understanding of clinical development from protocol design and development to trial execution to ensure training sessions are contextually relevant and resonate with customer end users across a variety of therapeutic areas and study designs
- Lead workshops with customer user groups (Clinical Scientists, Clinical Operations, Data Management, and Medical Writers) with a focus on end user training for self-sufficiency, empowering customers to independently leverage the Faro Platform
- Develop and maintain training and self-service artifacts for clients based on how they will use the software; working with the Product Experience team for consistency across client enablement
- Beta test new platform features from the end user lens and provide structured feedback to the Product team to inform the roadmap, leveraging your professional clinical trial experience to draw conclusions in context of using the Faro solutions
- Manage and develop a team of Solutions Onboarding Specialists/Managers, who deliver platform training and support customer onboarding and adoption; and Data Associates, who support the accurate configuration and labeling of clinical content within the Faro Platform
- Role is expected to require periodic travel for team and all-company meetings, and to customer sites for trainings/workshops as requested by customers.