Director, Service Delivery General Management Manager

We're seeking a future team member for the role of Director, Data Lead - Payment Operations to join our Psayments Platform team. This role is located in Pittsburgh, PA.

This role will be responsible for defining and delivering the data strategy that supports operational performance, risk management, client service, and transformation across the payments lifecycle.

The role will partner closely with Operations, Technology, Product, Risk, and Control teams to ensure data is trusted, accessible, and actionable, while advancing the use of AI and advanced analytics to improve decision-making, efficiency, and operational resilience.

In this role, you'll make an impact in the following ways:

• Lead the data strategy and roadmap for Payments Operations, aligned to business priorities and enterprise standards.
• Partner with senior stakeholders across Operations, Technology, Product, Risk, and Control to define and deliver critical data capabilities.
• Oversee the development of consistent metrics, dashboards, and insights to support operational performance, capacity management, service delivery, and risk oversight.
• Drive improvements in data quality, governance, lineage, and accessibility across key operational datasets.
• Identify and advance high-value opportunities to apply AI, advanced analytics, and automation across payments operations.
• Ensure data foundations are fit for AI use cases, including quality, controls, transparency, and governance.
• Support responsible adoption of AI-enabled solutions in line with enterprise governance and control requirements.
• Lead, develop, and inspire a high-performing team while fostering a strong data-driven culture across the organization.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.

• Advanced/graduate degree preferred.

• 10-15 years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.

• Extensive experience in data, analytics, operations, or transformation leadership within financial services.

• Strong knowledge of payments operations, operational metrics, controls, and service delivery.

• Demonstrated experience defining data strategy and delivering business outcomes through data and analytics.

• Experience with data governance, data quality, and performance reporting.

• Experience identifying and enabling practical AI and advanced analytics use cases in an operational environment.

• Strong leadership, stakeholder management, and communication skills, with the ability to influence at senior levels.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.