DescriptionPosition Title Director of Service BusinessPosition Location Uxbridge MA - Hybrid 4 days in office 1 day remoteOn Target Compensation OTC 181000 - 210000 On-Target Compensation includes base salary variable compensation. Actual compensation will vary based on location skills experience and other job-related factorsPosition Snapshot The Director of Service Business is responsible for driving service sales and profitable growth through the development and execution of Lenze Americas after-sales strategy. This role owns the full-service sales lifecycle maximizes value from the installed base and leads service and repair operations across the region. With accountability for strategy forecasting and performance the Director provides strong financial people and cross-functional leadership while delivering a consistent customer-focused service experience aligned with global priorities.About you You are a strategic hands-on leader with a strong track record of accelerating service sales growth enhancing customer experience and delivering operational excellence within industrial or technical environments. You bring an outgoing results-driven and approachable leadership style paired with strong communication skills and confidence engaging both internal leaders and external customers. With sharp commercial acumen you know how to build lead and inspire high-performing highly engaged teams while aligning regional execution with global strategy. You excel at translating business objectives into scalable customer-focused service solutions that deliver measurable results.A day in the lifeOwn the strategic development and growth of Lenzes after sales and service portfolio including service contracts repairs retrofits upgrades training and emergency servicesOwn the full sales process from opportunity identification through quoting negotiation and closeDrive service revenue and margin growth through proactive lifecycle management of the installed baseIdentify and pursue new service business opportunities across manufacturing OEM and MRO customersBuild strong relationships with customer stakeholders in maintenance operations engineering and managementEstablish and manage a structured service and inside sales funnel including forecasting KPIs and performance reportingEstablish policies and procedures that ensure compliance with regulatory requirements and industry standards safeguarding the organizations reputationProvide functional leadership for Service Operations and the regional partner network including repair centersLead coach and develop high-performing teams fostering strong engagement accountability and continuous improvementEnsure high levels of employee engagement by setting clear expectations promoting collaboration and supporting professional growthPartner closely with the executive leadership team and global colleagues to align service strategies priorities and investments with corporate objectivesPartner cross-functionally with other internal teams to ensure seamless solution deliveryRequirementsWhat you will bring7 years experience in service within industrial automation OEM or process industries which include revenue ownership and sales5 years experience leading high performing teamsBachelors degree in engineering business or a related fieldProven experience in developing comprehensive business plans including creating and implementing various business models for service offerings or service-oriented products.Background in B2B industries ideally within the automation and drives sectorKnowledge of automation solutions retrofit strategies and aftermarket servicesExperience in E2E service business including business development repair spare parts operations and digitalizationProven leader of cross-functional organizations with experience leading managersStrong people leader who motivates teams drives results and sustains high engagementSound decision-maker with the ability to problem-solve and manage competing prioritiesDemonstrated ability to convert customer insights into improvements across people process and technologyTrack record of building developing and retaining high-performing accountable teamsData-driven collaborative leader with CRM proficiency SAP and strong analytical capabilitiesExcellent communication negotiation and executive-level presentation skillsAbility to travel up to 20 to support customers partners and regional teamsPerks of being part of our teamBlue Cross Blue Shield Medical Insurance - multiple plan optionsBlue Cross Blue Shield Dental InsuranceFSA HSA optionsVision Insurance401k with company match fully vestedPaid Time Off10 company paid holidaysCompany paid disability & AD&D insurance100 paid parental leave after one year of serviceSupplemental insurance plans Identity theft cyber protection additional life etc.Tuition reimbursementMany of our positions offer flexible schedules to meet your needsRelaxed business casual environmentSitStand desks for onsite office positionsFrequent team building activitiesCareer development opportunitiesAbout us Lenze is a global manufacturer of electrical and mechanical drives motion control and automation technology - offering products drive solutions complete automation systems and engineering services and tools from one single source. Our products can be found in many industries including automotive packaging material handling and logistics robotics and industrial equipment pumpsfans.A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas the American subsidiary of Lenze SE of Germany is headquartered in Uxbridge Massachusetts corporate global headquarters are in Hamelin Germany.Our culture Were powered by people. Our culture is built on collaboration innovation and respect-where every voice matters and every idea has the potential to shape the future. We believe in balance supporting our team with the flexibility and resources they need to thrive both professionally and personally.Lenze is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability.