Director, Security, Threat Management

Job Summary:

In addition to the responsibilities listed below, this director level position is also responsible directing the development of KPs threat management strategy, plan and process to enable the effective and timely response to identified threats and facilitate a threat management case management workflow. This includes championing an organizational design for a shared service-based function which has the responsibility to lead threat management duties across the enterprise, and providing influence and consultation in the development of the larger organizational or business strategy; and directing the threat management programs operations across the organization. This position is also responsible for promoting engagement with stakeholders and business partners across the enterprise to ensure a deep understanding of the risks and concerns affecting our personnel and businesses. This includes directing processes for threat management teams to forecast and respond to direct threats and support service delivery teams in the field on developing and instituting appropriate response protocols to mitigate anticipated or realized risks; ensuring the training of field-based personnel in evidence-based, data-driven threat assessment and management processes; and championing the utilization of current best-practices within the threat management teams across the service area. Finally, this director level role will serve as a subject-matter expert and trusted source to executive leadership and is responsible for establishing and maintaining engagement with agencies, industry associations and other security experts to drive innovation and best in class threat management programs.

Essential Responsibilities:

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Monitors and prevents security incidents by: planning, developing, and implementing strategic, large-scale, region-wide programs to detect criminal violations or hazardous conditions in order to reduce crime, limit property loss, improve safety of physicians, employees and members, and minimize liability; developing relationships with internal department stakeholders and collaborating with local and regional law enforcement and other government agencies to better assess security risks and respond to incidents and inquiries; ensuring that compliance plans are robust and attending to continuous improvement of plans; holding teams accountable for driving security and risk assessments, consulting with management to identify and mitigate liability and risks; and using strategic thinking, expert judgment, and discretion to drive resolution of highly complex escalated issues using multidisciplinary methods.
• If applicable to the role, supports facility access control plan by: as relevant, developing guidelines for facilities access control, which may or may not include key control, ID badge management, locking and unlocking doors, providing emergency and after hours access as appropriate, providing escorts to sensitive areas, traffic control, and vendor/patient/visitor/personnel access management; and may or may not include working with leadership to promote accountability for compliance with access control plan.
• If applicable to the role, develops strategy for security and threat incident response by: if relevant, maintaining general awareness of all current emergencies, disasters, and other incidents at facilities, with consideration for their impact and severity, driving communication across teams; as appropriate, influencing strategy and/or holding teams accountable for appropriate and effective response to incidents emergencies, disasters, burglaries, and uncooperative or combative individuals; as appropriate, developing selected strategies for emergency response (e.g., lockdown procedures), based on the known risks; as appropriate, developing and leading incident response training programs for security staff, employees, and physicians; as appropriate, overseeing security incident investigations; as appropriate, using advanced subject matter expertise to oversee improvements based on security incident analyses; as appropriate, orchestrating efforts to compile information on potential internal and external threats and facilitating strategic planning to minimize threats with local Threat Management Team; and as appropriate, gathering, reviewing, and disseminating internal and external safety/threat related intelligence to facilitate improvements in incident response.
• Complies with safety and security policies and procedures by: using expert knowledge of safety and security laws, regulations, policies, procedures, and standards to develop security strategies and concepts and champion the dissemination and implementation of the strategies and concepts; developing and leading training programs for security staff, employees, and physicians; driving a culture of continuous improvement and ensuring department policies are updated, as needed; and influencing and developing standards and holding Security managers accountable for appropriate application of knowledge and skills learned through training.
• If applicable to the role, drives continuous improvement of security systems by: as appropriate, championing, creating, and implementing long-term plans to integrate cutting edge security technology design standards into new construction, renovation, and/or life cycle replacement projects in accordance with organizational initiatives; ensuring teams needs are met in adapting to security technology changes and ensuring effective collaboration with internal stakeholders (e.g., Information Technology, Risk Management); if applicable, leading teams to conduct industry analysis and ensuring best practices are applied; if applicable, serving as a subject matter expert to align teams recommendations for security solutions for new construction, renovation, and/or life cycle replacement projects with region-wide and national strategic plans; and if applicable, defining and communicating processes and procedures for maintaining and actively monitoring alarms, detection devices, and other physical security devices.