Director, Sales & Operations Planning

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Sales & Operations Planning (S&OP) is responsible for leading network-wide volume forecasting, labor planning, and operational readiness across Macy's Supply Chain. This role ensures that weekly facility-level forecasts are accurate, actionable, and aligned with enterprise expectations, enabling facilities to plan effectively and the network to remain balanced and customer-ready.

This role owns and drives a true process that creates one aligned, trusted end-to-end plan - connecting demand signals, supply and transportation constraints, labor models, and facility-level execution. The Director, S&OP ensures that all cross-functional partners are operating from the same set of assumptions, trade-offs, and decisions, with clear accountability from enterprise plans through floor execution.

This leader plays a critical role in identifying risks early, coordinating cross-functional responses, and ensuring that partners take timely, corrective action. The Director must be able to translate data into clear insights, challenge assumptions when needed, and influence cross-functional partners to make decisions that optimize throughput, cost, and service. When trends deviate, this leader is expected to press for answers, drive solutions, and ensure accountability-not simply communicate the issue.

The ideal candidate brings strong analytical rigor, an understanding of operational flow, and the confidence to navigate complex conversations across senior partners. They must be able to react quickly when forecasts shift or performance trends break down, while also contributing to longer-range strategies such as labor modeling, capacity readiness, and network balancing.

This role reports directly to the Senior Director, Supply Chain Strategy & Program Management and is a key member of the Supply Chain leadership team.

What You Will Do

• Own Macy's end-to-end S&OP process, including leading cross-functional S&OP discussions that surface risks, quantify trade-offs, and drive timely decisions across Planning, Finance, Transportation, and Operations - ensuring partners are aligned to the final plan and accountable to outcomes.
• Translate enterprise inbound and outbound guidance into weekly, facility-level forecasts using historical trends, transportation logic, and operational performance.
• Proactively identify when forecasts are trending too high or too low.
• Escalate risks early to maintain network balance and protect service-partnering to shift volume strategically when facilities are constrained.
• Track network and facility performance, highlight variances immediately, and diagnose root causes.
• Raise call-outs and ensure action plans are created, owned, and delivered when performance deviates.
• The Director must be able to challenge partners, enforce timelines, and ensure follow-through.
• Integrate operational changes, new initiatives, and process improvements into forecasting and labor planning so facilities remain appropriately staffed and always ready to support the business.
• Continuously refine forecasting logic, tools, and processes to improve accuracy, reduce volatility, and support long-term planning and capacity strategies.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• S&OP Experience: Demonstrated experience owning or leading a formal, end-to-end S&OP process, balancing demand, supply, labor, and capacity across short- and long-range planning horizons.
• Analytical Aptitude: Strong analytical skills, including trend and pattern recognition, to drive data-driven decision-making.
• Teamwork: Collaborative personality able to build relationships across the organization, build consensus, and move projects forward.
• Communication: Ability to communicate complex logic & analyses in a clear, precise, and actionable manner with all levels of the organization.
• Independence and Prioritization: The ability to work independently and prioritize tasks is essential for managing multiple responsibilities in a fast-paced environment.
• Problem-Solving Skills: Capability to solve problems efficiently and address issues directly as they arise, maintaining operational effectiveness.
• Financial Acumen: Understanding of finance principles to partner with finance on monthly budget planning and key financial metrics.
• Technical Proficiency: Proficiency with Microsoft Excel required.

Who You Are

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Access to the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macys, Inc. reserves the right to amend this job description at any time. Macys, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.