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Director, Sales and Service (Miami University)

AEG Presents

Oxford, OH

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JOB DETAILS
SKILLS
Administrative Skills, Athletics, Basketball, Billing, Brand Marketing (Branding), Broadcasting, Budget Management, Business Plan, Communication Skills, Computer Skills, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Diversity, Entertainment and Media, Federal Laws and Regulations, Financial Reporting, Football, Funding, Fundraising, Hockey, Leadership, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multimedia, NCAA Regulations, Organizational Skills, Physical Demands, Pricing, Problem Solving Skills, Product Marketing, Public/Media/Press/Analyst Relations, Relationship Management, Revenue Growth, Sales, Sales Management, Sales Operations, Salesforce.com, Secondary School, Sports, State Laws and Regulations, Telesales, Time Management, Up-Selling, Volleyball, Willing to Travel
LOCATION
Oxford, OH
POSTED
4 days ago
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DIRECTOR, SALES AND SERVICE Oxford, OH On Site

THE RUNDOWN Playfly Ticketing & Hospitality is looking for a Director, Sales and Service to join our team at Miami University.

Playfly Sports and Miami University Athletics seek a positive and passionate individual who is committed to leading a best-in-class ticket sales and ticket service team. This position requires someone who is highly motivated to contribute to the overall sales, service, and fundraising efforts, passionate about staff leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. This position will manage the day-to-day sales for five ticketed sports (football, volleyball, hockey, men's basketball, women's basketball). Position will oversee the long and short-term goals and objectives and strategies for season ticket sales; suite/hospitality sales; group sales and ticket operations. They will work closely with the units of Athletic Communications and Marketing, and the Miami Athletic Fund. This position specifically supports the mission of the University and the Department of Intercollegiate Athletics by assisting in institutional compliance with NCAA and Conference rules and regulations. Inventory available for sale may include new season tickets, renewal season tickets, premium tickets and suites, win-back season tickets, donations attached to season tickets, group tickets, mini plans and individual game tickets as assigned and directed by the University.

WHAT YOU'LL ACCOMPLISH
  • Work closely with Associate AD of Revenue Generation. Serve as part of external relations team
  • Market, sell and service tickets for the standard and premium areas at Miami's home athletic venues for all home games including selling, as applicable, new and renewal season tickets, premium seating, partial season ticket plans, group ticket plans and individual game tickets
  • Servicing the inbound ticket sales phone line, in an effort to "upsell" conventional fans into packages that either: A) Increase their level of spend, and/or B) Increase their level of avidity for the University
  • Assist in the growth of new Athletics' donors
  • Develop a Ticket Marketing, Sales, and Service Plan primarily focused on monetizing the opportunities for ticketing areas
  • Work in conjunction with the University to collaborate, and subsequently execute, on the promotion and intelligent marketing of all ticketed products. Advise on annual sales calendar and ticket pricing. Adjust timing and release of tickets and other sales products
  • Conduct daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
  • Oversee all facets of daily sales while ensuring compliance with the University, Conference, NCAA rules and regulations, as well as state, federal laws, policies, and regulations
  • Track and report daily, weekly, and monthly sales figures and relevant accountability reports. Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc.
  • Act as the principal liaison of Playfly Sports with the Athletic Department/External Units
  • Develop and execute approved Annual Business, Sales Plan and Operating Budget
  • Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service


WHAT YOU'LL BRING
  • Minimum of 3+ years of sports ticket sales experience and ticketing leadership experience preferred
  • Bachelor's Degree preferred but not required
  • Experience with ticketing software (Paciolan) and CRM programs (Salesforce) preferred
  • Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels
  • Strong organizational, administrative and time management skills
  • Proven problem-solving ability
  • Computer proficient (Microsoft Word, Excel, Outlook)
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company


TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
  • Available to work athletic events including home games and special events in evenings and on weekends as needed
  • The work is sedentary in nature
  • Walking, standing, bending and carrying of light office items is required
  • The work is typically performed in an adequately lighted and climate-controlled office environment
  • May require occasional travel


WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

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AEG Presents