Director, Risk Management, Hartford Region

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare's unified culture enhances access, affordability, equity and excellence. Its care-delivery system- with more than 500 locations serving 185 towns and cities- includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, a behavioral health network, a multispecialty physician group, a clinical care organization, a regional home care system, an array of senior care services, a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network. On average, Hartford HealthCare touches more than 27,000 lives every single day. The unique, system-wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled expertise at the most affordable cost. The institutes include Ayer Neuroscience, Behavioral Health, Cancer, Digestive Health, Heart and Vascular, Orthopedics and Tallwood Urology & Kidney.

Position Summary:

The Director of Risk Management, Hartford Region will lead and oversee the operations of risk management services in the inpatient acute care and hospital-based outpatient settings within the Hartford Region of Hartford HealthCare. The Director serves as liaison in partnering with regional leaders of inpatient, outpatient and other defined practice areas of healthcare delivery to ensure consistent, professional and proactive outcomes that demonstrate commitment to high reliability safety behaviors, risk reduction, regulatory responsiveness, compliance and safe patient outcomes.

Key Accountabilities:

• In collaboration with the System Leader of Risk Management, the Director will oversee and supervise clinical risk manager(s) in the delivery of risk management services in all acute care and hospital-based outpatient settings in the Hartford Region
• Improve safe practices and patient outcomes through regulatory readiness, risk identification, mitigation and avoidance
• Mitigate potential risks and liabilities and align with HHC initiatives of safety, process and care improvement
• Monitor patient, visitor and staff incidents for trends, analyzes data to identify areas of potential liability
• Provide consultation with management teams of site activities to ensure fully informed and prepared develop and implement corrective action plans and ongoing monitoring
• Identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance to avoid or deal with similar situations in the future
• Provide reports of risk operations/progress and mitigation efforts and escalate potential significant inspection findings/compliance risks/impact to senior management
• Facilitate and/or participate in HHC's Incident Response Team meetings to respond to major risk/patient safety events and provide risk and regulatory guidance
• Analyze risk assessment findings and survey results to assist in developing recommendations, strategies and action plans for improvement opportunities to mitigate risk potential
• Draft policies and guidelines which are in compliance with statutory regulatory mandates and current best practice and aim to protect HHC in areas of clinical risk exposure and other exposure
• Conduct risk management educational programs
• Provide risk management advice as appropriate
• Bachelor's degree in healthcare related field
• Seven plus years of acute care or ambulatory experience
• Three plus years of experience in risk management or regulatory preparedness
• Current license in good standing to practice clinically in the State of Connecticut (such as but not limited to RN, PT, OT, or APP)
• Certification in HealthCare Risk Management or Healthcare Quality
• Highly effective analytical, organizational, and problem-solving skills
• Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
• A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
• Ability to analyze safety event reports/incidence to effectively identify risk mitigation opportunities
• Comprehensive knowledge and understanding of clinical effectiveness, evidence-based medicine, quality improvement tools and principles and high reliability safety behaviors
• A propensity for action and a strong record of proactive accomplishment in translating quality and patient safety theory and models to practical experience
• Familiarity with health care laws, regulations and standards, risk management and performance improvement
• Knowledge and ability to interpret standards and regulations set forth by the Joint Commission, DPH and other regulatory bodies
• Knowledge of research and analytic techniques. Ability to define study methodology, manage projects and analyze findings. Demonstrated ability to interpret qualitative and quantitative data. Prepare clear, logical, and convincing reports facilitating decision making
• Ability to apply techniques such as interviewing and information gathering; facilitate teams with widely divergent viewpoints; resolve conflicts, manage projects and provide leadership; and the ability to coordinate multiple concurrent projects with competing deadlines

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge \u2013 helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.