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Director, Retail Operations

AEG Presents

Kansas City, MO

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JOB DETAILS
SKILLS
Best Practices, Business Intelligence, Channel Strategies, Coaching, Communication Skills, Corporate Communications, Cross-Functional, Customer Experience, Customer Support/Service, Diversity, Facilities Management, Finance, Genetics, Inventory Cycle Counts, Inventory Management, Inventory Planning, Kiosks, Leadership, Lift/Move 50 Pounds, Marketing, Merchandising, Metrics, Onboarding, Operational Support, Operations Management, Operations Processes, Organizational Skills, Performance Management, Physical Demands, Point of Sale (POS) Systems, Problem Solving Skills, Process Development, Process Management, Product Flow, Promotional Programs, Radio Frequency Identification (RFID), Retail, Retail Management, Retail Operations, Revenue/Sales Reporting, Risk Management, Sales, Sales Operations, Shipping/Receiving, Soccer, Sports, Team Lead/Manager, Time Management, Training Program, Warehousing, Workforce Planning, eCommerce
LOCATION
Kansas City, MO
POSTED
2 days ago
Join the Team.
At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class trainingfacility and one of the first stadiums built specifically for a women's sports team, KC Current is writing the next chapter with world-class talent and ambition.

Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world's eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.

Who are we hiring?

The Current is seeking a disciplined, execution-focused Director, Retail Operations to lead day-to-day retail performance across all physical locations. This role is accountable for operational excellence, inventory execution, staffing, in-store experience, and the systems and controls that support a high-performing retail operation. This leader brings experience across event-driven retail, traditional brick-and-mortar store operations, and warehouse-supported retail environments, ensuring every retail touchpoint runs efficiently, is fully stocked, and delivers a consistent high-quality fan experience. This role oversees operations for the Team Store at Current Landing, stadium and event retail, and satellite retail environments, and partners closely with the VP (who owns buying and overall strategy), the e-commerce team, Finance, Data/BI, and the warehouse team to translate strategy into disciplined, scalable in-market execution.

What will you do?
Retail Operations Execution
  • Own day-to-day operations across all retail locations, including the Team Store at Current Landing, stadium and event retail, the Country Club Plaza satellite store, and mobile/kiosk environments.
  • Ensure consistent execution of operational standards across all locations, including store presentation, merchandising, cleanliness, customer experience, and compliance with established retail processes and controls.
  • Lead matchday and event retail operations, including staffing plans, sales readiness, and operational flow, while balancing the needs of a seven-day-a-week brick-and-mortar business.
Team Leadership & Staffing
  • Lead, develop, and manage retail managers, associates, and warehouse staff.
  • Build staffing models and schedules aligned to business demand, including matchdays and peak periods.
  • Own full-cycle hiring, including workforce planning, recruiting, interviewing, and onboarding to build a high-performing team.
  • Establish clear expectations, accountability, and performance management practices.
  • Deliver ongoing coaching and training to elevate team performance and engagement.
Inventory & Product Flow
  • Execute inventory plans in partnership with the VP and buying function to ensure all retail locations are appropriately stocked.
  • Oversee allocation, replenishment, and transfers across locations to maximize in-stock position and sales.
  • Lead warehouse-supported store operations in partnership with the Warehouse Manager to ensure efficient receiving, storage, distribution, replenishment, and product flow across all channels and locations.
  • Maintain strong inventory accuracy and control processes, including cycle counts, shrink mitigation, and disciplined stock movement procedures.
Customer Experience & Training
  • Implement and reinforce standardized training programs and customer service protocols.
  • Ensure all staff are knowledgeable on products, promotions, and key club initiatives.
  • Create a consistent, premium fan experience across all retail environments.
Cross-Functional Partnership
  • Partner closely with the VP of Retail on execution of merchandising and inventory strategies.
  • Coordinate with Marketing on in-store promotions, activations, and event support to drive traffic and sales.
  • Collaborate with the e-commerce team to ensure alignment on inventory movement and product availability across channels (as directed).
  • Partner with Finance and Data/BI to establish reporting standards, operating controls, and retail best practices that improve visibility, accuracy, and decision-making.
Reporting & Operational Discipline
  • Track and report on daily sales, matchday performance, labor efficiency, and key operational metrics.
  • Partner with analytics resources to provide accurate, timely reporting and insights.
  • Own the day-to-day administration and optimization of the inventory management system, RFID-enabled inventory processes, and POS platform, ensuring these systems work together effectively to support retail operations.
  • Establish and maintain operational controls, system processes, and best practices in partnership with Finance and Data/BI to improve accuracy, reduce risk, and support scalable growth.
  • Identify operational gaps and implement improvements to drive efficiency and performance.
What do you need to succeed?
Required
  • 7-10 years of experience in retail operations and management, with direct oversight of multiple locations or high-volume environments.
  • Proven experience in store operations, staffing, inventory execution, warehouse-supported retail operations, and operational process management.
  • Experience leading and developing frontline and management-level retail teams.
  • Strong operational discipline with the ability to execute consistently in fast-paced, event-driven environments and ongoing brick-and-mortar retail operations.
  • Experience with retail systems, including inventory management platforms, POS systems, and technology-enabled inventory controls.
  • Excellent organizational, problem-solving, and execution skills.
  • Clear communicator who can align teams, partner cross-functionally, and drive accountability.
  • Highly organized individual.
Preferred
  • Experience in sports, entertainment, or other high-volume, event-based retail environments.
  • Background in in-venue retail, stadium operations, or experiential retail formats.
  • Experience managing multiple formats, including permanent stores, satellite locations, kiosks, and mobile retail.
  • Familiarity with RFID, retail inventory controls, and omnichannel retail operations.
  • Familiarity with NWSL and/or women's soccer.
Special requirements of the Job: (Should not be edited, please discuss with HR team member)
  • Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays.
  • Ability to monitor company communications and respond to time-sensitive matters with senior executives.
  • Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
  • Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
  • Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
  • Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
  • Ability to work outdoors continuously for extended periods of time in all weather conditions


We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

Job Questions:
  1. Do you have authorization to work in the US?
  2. Can you work nights and weekends as required?
  3. What are your salary expectations?

About the Company

A

AEG Presents