Highlights
As core members of the restaurant leadership team, Restaurant Directors typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy.
Numbers & Facts
| Location | Raleigh, NC |
| Salary | $22–$25 |
Description
As core members of the restaurant leadership team, Restaurant Directors typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. A Director oversees a department within the business and is responsible and accountable for business results in that department. Qualified applicants have 5+ years of leadership experience and flexible availability during restaurant business hours.
Responsibilities
- Fully owns area processes, results, and staffing
- Works with Executive Director Team to set strategy for operational systems and processes
- Develops a strong Team Leader and Supervisor tier
- Develops and leads the team toward accomplishing performance metrics
- Ensures proper management and documentation of all area systems and guidelines
- Drives brand standards for Food Quality, Safety, Guest Experience, and all other performance metrics
- Explores and implements new ways to improve operations
- Creates a positive restaurant environment for the guests and team
- Allocates daily, weekly, and monthly cleaning and maintenance tasks
- Analyzes and effects business results: CEM, Food Cost, Labor Cost, Net Profit
- Prepares the restaurant and team for all Third Party Audits: Health Department, Deloitte, EcoSure, etc.
- Anticipates and solves long-term issues of throughput and systems
- Supports fellow Director Team with coverage for time off
- Attends weekly director meeting
- Participates in all team building events
- All other tasks as assigned
Required Competencies
- Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
- Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
- Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions
- Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems
- Growth oriented: explores new ideas and opportunities to produce results for the business
- Intentional leadership: intentionally and proactively leads the team to meet our potential in a God-honoring way
- Organizational builder: skilled in organizational strategy and execution; thinks, builds, and leads like an owner
- Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
- Faithful steward: invests and multiplies what has been given to them to steward
Development
- Create and follow personal development plan
- Develop and execute quarterly area growth plans
- Meet 1:1 with Executive Director to discuss the business and problem solve to improve results
- Maintain current ServSafe Certification
- Work intentionally with leadership team
- Develop strong supervisor team
- Collaborate with Training Director and Leadership Development Director in tracking all team members’ development
Key Performance Indicators
- Food Safety Score
- Customer Experience Metrics
- Sales Growth
- Net Profit
Requirements
- Full time
- 45+ hours per week
- Flexible availability required
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.