Director, Quality (Clinical Laboratory)

Director, Quality (Clinical Laboratory) at Quest Diagnostics

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Director, Quality (Clinical Laboratory)

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Category Laboratory Location San Juan Capistrano, California Job function Operations Job family Quality Assurance

Shift Day Employee type Regular Full-Time Work mode On-site

Job DescriptionPay range: $175,000-210,000, plus yearly bonusSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits InformationWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunities and so much more!The Director, Quality is directly responsible for coordinating and directing all functions of Quality Assurance and the CA CLS Limited License Training Program. This position assumes responsibility for ensuring that all technical and business requirements for laboratory testing are in place and maintained through the Quality Management System.The Director, Quality sits as a member of the Business Unit''s Leadership Team and is responsible for participating in all associated communications, planning and coordination activities and works closely with Managing Director-Operations/Business/Staffing. Responsibilities: Ensure compliance with federal and state laws and regulations concerning laboratory testing procedures and results.Oversee and manage operations for Quality Assurance, the Quality Improvement System, State Licensure, and the CA CLS Limited License Training Program.Manage the Quality Improvement System, which includes Root Cause Analysis, Corrective and Preventative Action (CAPA) and Annual Quality Improvement Plans.Direct internal and external audits related to ISO, CAP, State Laboratory Agencies and Clinical Trials.Ensure quality of new test validations, including Laboratory Developed Tests Responsible for preparedness, the audit process, and follow-up activities.Ensure an effective program of Document Control is in place.Coordinate and approve development of scorecard metrics and goals for Business Unit.Prepare and maintain Management Review documentCoordinate corporate quality and Customer directives with local procedures.Assure accurate and timely response to Customer Feedback and demonstrate continuous improvement to Customer Satisfaction Survey Scores.Ensure Training and competency requirements are defined and achieved at the Business Unit.Responsible for Business Unit''s compliance with Clinical Trials Service Level Agreement.Identify and relate the quality control, quality management requirements of Quest Diagnostics Inc. and the State, Federal and other agencies to department directors, managers, and supervisors to ensure that these requirements are implemented and auditd for compliance.Advise the appropriate supervisor, managers, or technical director, if and when requirements are not met. Inform the Medical Director of such deviations.Advise the Medical Director regarding the quality status of the laboratory on a regularly scheduled basis.Manage off-site and in-house inspections, as required.Assemble and maintain procedures of Quality Assurance Department.Responsible for the selection, retention, training, evaluation and counseling of the Quality Assurance staff.Perform other related duties are requested by the Medical Director, and/or Managing Director.Qualifications: Required Work Experience:10+ years in a Clinical Laboratory setting.5+ years of demonstrated leadership and management responsibilities.3+ years of experience in a Regulatory Environment or demonstrated knowledge in state and federal regulatory requirements.Knowledge:Demonstrated knowledge in state and federal regulatory requirements.Knowledge of ISO15189 standard is desirable.Skills:Demonstrated skills and training in Quality Improvement.Excellent communication skills, verbal and written.Ability to work without direct supervision.Demonstrated ability to collaborate effectively across teams and functions.People Leader Responsibility: Responsible for the selection, retention, training, evaluation and counseling of the Quality Assurance staff.EducationBachelor's Degree (Required)Master's Degree Advanced degree in Life Sciences and Business highly desirable. (Preferred)Licenses and CertificationsCurrent California Clinical Laboratory Scientist license. (CA Only-Required)Work RequirementsTravel Required54634Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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