Director, Quality (Clinical Laboratory)

# Director Quality Clinical Laboratory at Quest Diagnostics

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## Job Overview

• Category: Laboratory
• Location: San Juan Capistrano, California
• Job Function: Operations
• Job Family: Quality Assurance
• Shift: Day
• Employee Type: Regular Full-Time
• Work Mode: Hybrid (3 days in office)
• Pay Range: $175,000 - $210,000 plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

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## Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program (Blueprint for Wellness®)
• healthyMINDS mental health program
• Vacation and HealthFlex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401k pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more

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## Job Description

The Director Quality is directly responsible for coordinating and directing all functions of Quality Assurance and the CA CLS Limited License Training Program. This position assumes responsibility for ensuring that all technical and business requirements for laboratory testing are in place and maintained through the Quality Management System.

The Director Quality sits as a member of the Business Units Leadership Team and is responsible for participating in all associated communications planning and coordination activities and works closely with Managing Director-Operations and Business Staffing.

The position will be based at Quests San Juan Capistrano, CA site and is hybrid (3 days in office).

### Responsibilities

• Ensure compliance with federal and state laws and regulations concerning laboratory testing procedures and results.
• Oversee and manage operations for Quality Assurance, the Quality Improvement System, State Licensure, and the CA CLS Limited License Training Program.
• Manage the Quality Improvement System, which includes Root Cause Analysis, Corrective and Preventative Action (CAPA), and Annual Quality Improvement Plans.
• Direct internal and external audits related to ISO, CAPA, State Laboratory Agencies, and Clinical Trials.
• Ensure quality of new test validations, including Laboratory Developed Tests.
• Responsible for preparedness, the audit process, and follow-up activities.
• Ensure an effective program of Document Control is in place.
• Coordinate and approve development of scorecard metrics and goals for Business Unit.
• Prepare and maintain Management Review document.
• Coordinate corporate quality and Customer directives with local procedures.
• Assure accurate and timely response to Customer Feedback and demonstrate continuous improvement to Customer Satisfaction Survey Scores.
• Ensure Training and competency requirements are defined and achieved at the Business Unit.
• Responsible for Business Units compliance with Clinical Trials Service Level Agreement.
• Identify and relate the quality control/quality management requirements of Quest Diagnostics Inc. and the State, Federal, and other agencies to department directors, managers, and supervisors to ensure that these requirements are implemented and audit for compliance.
• Advise the appropriate supervisor, managers, or technical director if and when requirements are not met. Inform the Medical Director of such deviations.
• Advise the Medical Director regarding the quality status of the laboratory on a regularly scheduled basis.
• Manage off-site and in-house inspections as required.
• Assemble and maintain procedures of Quality Assurance Department.
• Responsible for the selection, retention, training, evaluation, and counseling of the Quality Assurance staff.
• Perform other related duties as requested by the Medical Director and/or Managing Director.

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## Qualifications

### Required Work Experience

• 10 years in a Clinical Laboratory setting.
• 5 years of demonstrated leadership and management responsibilities.
• 3 years of experience in a Regulatory Environment or demonstrated knowledge in state and federal regulatory requirements.

### Knowledge

• Demonstrated knowledge in state and federal regulatory requirements.
• Knowledge of ISO 15189 standard is desirable.

### Skills

• Demonstrated skills and training in Quality Improvement.
• Excellent communication skills (verbal and written).
• Ability to work without direct supervision.
• Demonstrated ability to collaborate effectively across teams and functions.

### People Leader Responsibility

• Responsible for the selection, retention, training, evaluation, and counseling of the Quality Assurance staff.

### Education

• Bachelors Degree: Required
• Masters Degree: Advanced degree in Life Sciences and Business highly desirable.

### Preferred Licenses and Certifications

• Current California Clinical Laboratory Scientist license (CA Only - Required)

### Work Requirements

• Travel Required: 5%

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## Additional Information

• Quest Diagnostics honors our service members and encourages veterans to apply.
• While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
• Equal Opportunity Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Vets, or any other legally protected status.

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## Explore This Location

"I love working here because Quest has been my second family and second home. Ive experienced a wholesome work environment and good management." - Quest Employee

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