Director, Quality Assurance

The Director, Quality Assurance is a hybrid-based opportunity in Tampa that will lead and scale a modern quality engineering and automation organization. This role is responsible for defining and executing an enterprise-wide quality strategy, including automation frameworks, BDD/TDD practices, and AI validation standards across the full Agile development lifecycle.

This team leader will drive the transformation from traditional QA to quality engineering, embedding quality early and continuously while enabling fast, reliable, and responsible product delivery. The Director will partner closely with Engineering, Product, Architecture, Data/AI, Security, and DevOps to ensure predictable, high-quality releases that meet customer, regulatory, and ethical expectations in a healthcare SaaS environment.

Key Responsibilities

Leadership & Team Development

• Build, lead, and scale high-performing QA and Quality Engineering teams, including hiring, mentoring, coaching, and performance management.
• Establishes governance and cadence that fosters trust, quality ownership, accountability, and continuous improvement.
• Develop capabilities across automation, data quality, and AI validation.
• Manage and grow globally distributed teams and external vendors.
• Build and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each clients goals and use cases.

Quality Strategy & Execution

• Define and own the enterprise QA, testing, and quality engineering strategy.
• Establish and enforce BDD/TDD practices, shift-left testing, and quality gates.
• Develop standards for both deterministic systems and AI-driven/probabilistic systems.
• Ensure release readiness and production quality standards are consistently met.
• Maintain a high level of professionalism, accountability, and responsiveness in all client interactions.

AI Validation & Responsible Quality

• Define and implement AI validation frameworks, including:
• Accuracy and reliability
• Bias detection and mitigation
• Explainability and transparency
• Support data quality, monitoring, and drift detection practices.
• Ensure compliance with regulatory, governance, and ethical AI standards.

Agile Delivery & Release Excellence

• Lead QA efforts across multiple Agile/Scrum teams.
• Participate in PI planning, sprint ceremonies, and backlog refinement.
• Partner cross-functionally to define acceptance criteria and release sign-off.
• Support continuous delivery and production stability.

Automation Strategy & Tooling

• Define and execute the enterprise test automation strategy across:
• UI / Web applications
• APIs and integrations
• Performance and load testing
• Security testing
• AI and data validation
• Oversee development of scalable automation frameworks (e.g., Java, Selenium, BDD/Cucumber).
• Integrate automation into CI/CD pipelines (e.g., Jenkins or similar).
• Standardize QA and AI testing tools and practices across teams.

Metrics, Reporting & Continuous Improvement

• Define and track quality metrics, including defect trends, release quality, and automation coverage.
• Drive root-cause analysis (RCA) and continuous improvement initiatives.
• Reduce production defects and improve system reliability through data-driven insights.

Position Requirements:

• 7-10+ years of experience in software testing, QA, or quality engineering.
• 7+ years leading QA or quality engineering teams, including globally distributed teams.
• 5+ years of hands-on automation experience, including building frameworks from scratch.
• Prior experience at a Director level is preferred.

Strong expertise in:

• BDD/TDD methodologies
• Agile development practices
• Test automation frameworks (e.g., Selenium, Cucumber)

Experience with:

• API testing and integration testing
• CI/CD tools (e.g., Jenkins)
• Relational databases (e.g., MySQL) and web technologies (HTML/CSS/JavaScript)

Proven ability to:

• Drive quality strategy and engineering transformation
• Demonstrate strong leadership, responsiveness, and analytical skills that foster a lasting confidence in our solutions and services.

Education Requirements:

• Bachelors Degree required.

Additional Qualifications:

• Must be able to collaborate hybrid in our Tampa office at least 3 days per week.
• Experience validating AI/ML or data-driven systems preferred.
• Healthcare or regulated SaaS experience (HIPAA, CMS, etc.) preferred.
• Experience with distributed systems and enterprise platforms preferred.
• Familiarity with tools such as Selenium Grid, Jira, Prometheus, Grafana.
• Experience supporting cloud-based environments (AWS preferred).
• Ability to work across all time zones as necessary.

Employment is contingent on successfully completing a background check and drug screening.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every members health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships-with MHK clients and one another-through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment
• Exercise/Health Club reimbursement opportunity
• Monthly dependent care reimbursement opportunity
• Short Term and Long Term disability
• Basic Term Life and AD&D Insurance
• Generous PTO and Company Paid Holidays

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