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Director, Quality and Patient Safety - PPOC

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Ambulatory Care, Analysis Skills, Behavioral Health, Best Practices, Change Management, Coaching, Continuous Improvement, Cross-Functional, Data Analysis, Executive Relationships, Fellowship, Healthcare, Healthcare Administration, Healthcare Providers, High Reliability, Hospital, Improvement Metrics, Leadership, Lean Six Sigma, Onboarding, Operational Improvement, Operations Planning, Patient Care, Patient Safety, Pediatrics, Performance Management, Physician Assistant, Primary Care, Process Improvement, Project Planning, Project/Program Management, Quality Assurance, Quality Management, Regulatory Requirements, Risk Management, Safety/Work Safety, Six Sigma Certification, Staff Development, Strategic Planning, Team Lead/Manager, Team Player
LOCATION
Boston, MA
POSTED
Today
Position Summary

The Boston Children’s Pediatric Physicians’ Organization (PPOC), a primary care IPA clinically integrated with Boston Children’s Hospital, seeks a Director of Quality and Patient Safety to lead quality improvement efforts across independently owned pediatric primary care practices. We are a unique and vital part of pediatric healthcare in Massachusetts, with more than 750 highly skilled physicians, nurse practitioners, physician assistants, and behavioral health providers.

https://www.ppochildrens.org/

Reporting to the Chief Medical Officer, the Director leads the strategy, execution, and advancement of quality improvement, patient safety, and patient-centered medical home programs across the PPOC. This role partners with clinical and operational leaders to improve patient outcomes, reduce harm, strengthen a culture of safety, and ensure alignment with organizational priorities and regulatory requirements. The Director collaborates closely with leaders in Behavioral Health Integration, Practice Operations, IT, and Training to align quality initiatives, project planning, operational priorities, and implementation timelines.

Key Responsibilities
  • Lead PPOC’s quality and patient safety strategy in partnership with the Chief Medical Officer and senior leadership.
  • Develop and oversee systems, infrastructure, and processes to measure, analyze, and report clinical and operational performance.
  • Translate data into actionable insights that improve quality, safety, patient experience, and contract performance.
  • Design and lead metric-driven improvement programs aligned with organizational goals.
  • Advance evidence-based practices that improve outcomes, reduce variation, and mitigate risk.
  • Partner with physician leaders, practice managers, and cross-functional teams to implement best practices.
  • Lead strategic initiatives with defined goals, timelines, and measurable outcomes.
  • Promote quality and safety science, continuous improvement, and high-reliability principles.
  • Foster a culture of safety through leadership engagement, coaching, and change management.
  • Develop tools, training, and resources to support practice-based improvement efforts.
  • Manage Program Directors overseeing Quality Improvement, Patient Safety, and Medical Home programs.
  • Provide regular updates and recommendations to the Chief Medical Officer.
  • Oversee hiring, onboarding, performance management, and staff development.
  • Facilitate quality committees, governance forums, and multidisciplinary workgroups.
Required Qualifications
  • Master’s degree in Healthcare Administration, Business, or a related field.
  • 10+ years of leadership experience in quality management, quality improvement, and patient safety, including 5+ years in program or departmental leadership roles.
  • CPHQ and Lean/Six Sigma certification preferred; prior IHI Fellowship participation is highly desirable.
  • Demonstrated success leading quality improvement and patient safety initiatives.
  • Strong knowledge of physician practice operations, preferably in pediatric, primary care, or ambulatory settings.
  • Experience developing quality strategy, safety culture programs, or enterprise measurement frameworks.
  • Experience using data and analytics to drive performance improvement.
  • Proven ability to influence without direct authority and build relationships with physician and executive leaders.
  • Expertise in Lean, Six Sigma, High Reliability Organization principles, and other quality methodologies.
  • Strong strategic planning, project leadership, communication, and change management skills.
  • Ability to work independently in a complex, physician-led environment while collaborating across clinical, operational, and administrative teams.

About the Company

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Boston Children's Hospital