Director Quality and Patient Safety

Dignity Health

Los Angeles, CA

JOB DETAILS
SALARY
$69.27–$103.04 Per Hour
LOCATION
Los Angeles, CA
POSTED
30+ days ago
Responsibilities


Position Summary:


We are offering to qualified and experienced candidates a sign-on bonus not to exceed 10% of salary for this position.


As our Director of Quality and Patient Safety at California Hospital Medical Center, you’ll lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals. Each day you'll make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes. In this cornerstone leadership role, you’ll analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control.


To be successful in this role, you’ll apply your experience in clinical practice, operations, data analysis, and technology in order to build on our culture of continuous improvement. Your project management skills will ensure our teams continue moving forward with current initiatives.


With our new Patient Tower recently opened, this is a very exciting time for you to join us!


California Hospital has just opened a new patient tower to invest in the future of healthcare in our community. Together, with your help, we can ensure that we become the hospital that our city needs us to be.


The biggest impact of this project is not the physical building, but in how it opens new pathways to lift up the health of our community over the long term. The more efficient and inviting campus will allow us to serve as a hub and access point for a full range of services that extend beyond the traditional reach of a hospital.


If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.


Benefits and offerings for this position include (plus much more!):


+ Sign-on bonus.

+ Relocation assistance.

+ Annual performance-based bonus program.

+ Annual employer contribution to retirement program (no employee contribution needed).

+ Medical benefits for the employee at no payroll deduction.

+ 29 days PTO accrued annually.

+ Free parking.


Qualifications


Required Education and Experience:


+ Bachelor's degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.

+ Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.

+ Minimum of two (2) years of clinical, patient care experience or equivalent required.


Required Licensure:


+ Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.

+ Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.


Required Special Skills and Training:


+ Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

+ Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.

+ Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.

+ Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).

+ Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).

+ Experience with the event reporting process, root cause analyses, and event investigation/review.

+ Experience with patient compliant/grievance investigations and prompt resolution.

+ Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.

+ Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.

+ Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.

+ Ability to manage collaboratively and coaches others to achieve optimal performance; delegate effectively; praise/reward.


#LI-DH


Overview


Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Womens Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nations five largest health care systems. Visit here (https://www.dignityhealth.org/socal/locations/californiahospital) for more information.


One Community. One Mission. One California. (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)


Pay Range

$69.27 - $103.04 /hour
We are an equal opportunity/affirmative action employer.

About the Company

D

Dignity Health

Hello. We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve.Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California.Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.Dignity Health began as a single hospital founded on the belief that all people deserve medical care, regardless of their background, ethnicity, or circumstances.The Sisters of Mercy, originally founded by Catherine McAuley in Dublin, Ireland in 1831, vowed to serve people who suffer from poverty, sickness, and lack of education. In 1854, eight Sisters arrived in San Francisco, California and immediately began caring for residents of a city struck by cholera, then typhoid and influenza. They founded St. Mary's Hospital, now the oldest continuously operating hospital in the city.Eventually, one facility became many, expanding to serve a rapidly growing population while strengthening its commitment to keeping the human person at the forefront of modern medicine.In 1986, two congregations of the Sisters of Mercy joined their ten hospitals together, forming Catholic Healthcare West. In 2012, we changed our name to Dignity Health to better describe what we stand for. Dignity is something everyone is born with. To us, "Dignity" means showing respect for all people by providing excellent care and helping them lead healthy, meaningful lives.Today, Dignity Health is one of the largest health systems in the nation with 400 care sites across a 22-state network, including 39 hospitals -- 24 of which are Catholic and 15 are other-than-Catholic. The mission and values we were founded upon remain the same. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep our patients happy, healthy, and whole. Hello humankindness.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Healthcare Services