Director, Program Support Services

Director, Program Support Services

Published 06.19.2026

Company : Safran Cabin Job field : Customer services and support Location : Garden Grove , California , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelors Degree Required experience : More than 8 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent Salary range : $133,230 - $209,360

# 2026-173653

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Published 06.19.2026

Job Description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Director, Program Support Services, youll play a pivotal part on our Programs team. The Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.

Summary of Duties:

• Responsible and Accountable of the Programs under their leadership, including the P&L
• Reviews the customer contract and ensures compliance
• Drives improvements to customer satisfaction
• Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets
• Uses KPIs to ensure timely customer feedback on all responsible programs
• Drives Programs to meet financial goals
• Strategically manages team members and programs
• Meets or exceeds yearly committed budget goals
• Optimizes inventory to maximize customer support capabilities
• Provides fiscal year inputs for both short and long term (5 year) time frames
• Supports the S&OP meetings and overall process to ensure organization is aware of program needs
• Acts as Key Point of Escalation for all customer accounts
• Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU)
• Communicates to customers the commitments of the BU when necessary
• Prepares and executes program progress reviews and executive level presentations as needed
• Successfully manages and resolves difficult or emotional customer situations
• Oversees entry into service plans for new products or new major customer contracts.
• Acts as Representative to Customers (Airframers, Airlines / Operators, others)
• Participates actively to the preparation of Conferences, Shows and other major events from the industry
• Present the Company during such events and in front or large audiences
• Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers / during their visit to our locations
• Reviews and manages Risk & Opportunities (Risk management, Lessons Learnt)
• Supports site initiatives and activities to resolve obsolescence / obsolete materials and parts
• Monitors program health with responsible Program Managers to identify risks and ensure mitigation plans are in place
• Identifies and acts on opportunities

Job Requirements

Qualifications:

Education: Bachelors degree required

Experience:

• Typically requires 10-12 years of program management experience in an aerospace environment
• Experience with lean principles and continuous improvement.
• Expert knowledge of program management methodologies and proven ability to manage programs.

Computer Skills:

• Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint)

Other Skills:

• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen
• Strong leadership and organizational skills
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills

Additional Preferred Skills: (not required)

• Project Management certification (PMI, PMP, etc.)
• Degree in engineering
• Experience in Product Support or Aftermarket Services
• Experience with LEAN principles and continuous improvement

Business travel up to 30% likely.

Description: Mid-level position within field.

But what else? (advantages, specific features, etc.)

Safran Cabin is #1 worldwide for business and regional aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, were cutting our emissions, not your ambitions.

Together, lets shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

The expected salary range for this position is between $133,230 - $209,360 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazines "Worlds best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Locate your future workplace

7330 Lincoln Way CA 92841

Garden Grove

California United States

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100,000

employees worldwide

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Number of countries where Safran is located

35

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