Agile Programming Methodologies, Business Strategy, Coaching, Communication Skills, Continuous Improvement, Delivery Management, Establish Priorities, Information Technology & Information Systems, International Business, Leadership, Management Strategy, Metrics, Operational Strategy, Process Improvement, Product Management, Quality Assurance, Quality Assurance Methodology, Quality Metrics, Servant leadership, Team Lead/Manager, Technical Delivery, Technical Leadership, User Documentation
Product & Delivery Strategy
- Define and evolve the enterprise IT product management and delivery strategy in alignment with Express Employment International's business objectives and IT strategy
- Ensure product direction, delivery practices, and quality standards operate as an integrated system rather than isolated function
- Translate business strategy into a coherent portfolio of product investments, delivery priorities, and improvement initiatives
Leadership of Manager-Led Teams
- Provide direct leadership and coaching to the Managers of Delivery Methods, Product Ownership, and Quality Assurance, setting clear expectations, outcomes, and accountability.
- Establish consistent leadership rhythms, performance expectations, and development paths across all three functions
- Foster a culture of collaboration, servant leadership, and continuous improvement across teams
Product Ownership & Value Management
- Ensure strong, consistent product ownership practices across the portfolio, including clear product vision, prioritization, and stakeholder alignment
- Partner with business and IT leaders to guide roadmap development, investment trade-offs, and value realization
- Hold product teams accountable for delivering outcomes that support enterprise strategy and operational excellence
Delivery Methods & Execution Excellence
- Oversee delivery methods and Agile practices to ensure teams have the structure, coaching, and support needed to deliver predictably and sustainably
- Ensure delivery methods scale appropriately across multiple teams while remaining pragmatic and business-focused
- Identify systemic delivery impediments and partner with IT leadership to remove organizational barriers
Quality Assurance & Engineering Enablement
- Provide executive oversight of Quality Assurance practices to ensure quality is built into delivery rather than inspected at the end
- Promote modern QA approaches, including early testing, automation, and close collaboration with delivery teams
- Ensure quality metrics are meaningful, transparent, and used to drive continuous improvement
Governance, Metrics & Stakeholder Engagement
- Establish and maintain portfolio-level metrics and insights that provide visibility into product value, delivery health, and quality outcomes
- Communicate clearly with executive and senior stakeholders on progress, risks, and opportunities
Education & Experience Qualifications
- Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience required
- 10+ years of experience in product management, technology delivery, or related IT leadership roles