The Product Delivery Director, Experiences role is accountable for driving adoption, engagement, and usability across enterprise digital and assisted service channels. This area ensures customers, brokers, providers, and group administrators can effectively self‑serve through intuitive, reliable, and consistent experiences that reduce friction and improve outcomes across digital and contact center touchpoints.
This spans member, provider, broker, and group experiences across portals and platforms such as Microsoft 365, Nuance, Genesys, IVR, PEGA, and supporting workflow solutions. Accountability includes improving channel effectiveness, optimizing end‑to‑end journeys, and ensuring experiences are measurable, scalable, and aligned to enterprise standards, enabling a cohesive, self‑service‑forward ecosystem across digital and assisted channels.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade E. $140,700 - $305,000
Define and manage a multi-year product vision and roadmap, aligned to enterprise strategy. Lead and mentor Product Managers and Products Owners within an agile framework. Own product backlog prioritization and lead continuous improvement through data driven insights while also using value, risk and compliance considerations. Partners with Business, Technology, and other functions to get to a go-forward strategic plans, ensuring integrated and incremental, high quality delivery. Balance competing priorities across the different lines of business, products, etc. Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction. Provides visibility to Product status (key decisions, release/production issues, dependencies, risks, metrics, milestones, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties). Understand and bridge connection across multiple projects/work efforts and stakeholders to help determine dependencies, impact and sharing of new features and capabilities. Manages "program/feature" dependencies across multiple teams and stakeholders, anticipating and proactively removing obstacles/barriers. Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success. Define and manage a multi-year product vision and roadmap, aligned to enterprise strategy. Lead and mentor Product Managers and Products Owners within an agile framework. Own product backlog prioritization and lead continuous improvement through data driven insights while also using value, risk and compliance considerations. Partners with Business, Technology, and other functions to get to a go-forward strategic plans, ensuring integrated and incremental, high quality delivery. Balance competing priorities across the different lines of business, products, etc. Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction. Provides visibility to Product status (key decisions, release/production issues, dependencies, risks, metrics, milestones, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties). Understand and bridge connection across multiple projects/work efforts and stakeholders to help determine dependencies, impact and sharing of new features and capabilities. Manages "program/feature" dependencies across multiple teams and stakeholders, anticipating and proactively removing obstacles/barriers. Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.