Director, Practice Management

Why You'll Love Working Here

• Comprehensive Health Coverage - Medical, dental, and vision plans to keep you and your family healthy.
• Future Security - 401(k) with employer matching to help you build long-term financial stability.
• Competitive Pay & Full Benefits - A salary and package designed to reward your expertise and dedication.
• Paid Time Off - Generous EIB and vacation time to support work-life balance

Role: Director, Practice Management

Location: Fort Wayne, IN (Onsite)

Schedule: Mon-Fri 8a-5p

Job Summary

The Director, Practice Management is responsible for the operational, financial, and clinical oversight of physician practices within the healthcare system. This role ensures optimal resource utilization, efficient service delivery, regulatory compliance, and financial sustainability across all managed practices. The Director collaborates with physicians, hospital leadership, and administrative teams to enhance practice operations, patient flow, and business performance while maintaining a focus on quality care, patient access, and strategic growth.

Essential Functions

• Provides leadership and oversight for physician practice operations, ensuring efficient workflows, staffing, and resource allocation to support high-quality patient care.
• Manages financial performance, including budgeting, billing, collections, expense management, and revenue cycle optimization to ensure fiscal sustainability.
• Develops and implements business plans for practice expansion, new provider integration, and operational improvements in alignment with organizational goals.
• Ensures compliance with regulatory agencies, accreditation bodies, and healthcare laws governing physician practice management, billing, coding, and patient privacy.
• Collaborates with physicians, hospital administrators, and department leaders to enhance patient access, streamline operations, and improve provider satisfaction.
• Oversees strategic planning, long-range forecasting, and performance analytics to identify growth opportunities and areas for process improvement.
• Implements and monitors policies and procedures that align with best practices in clinical operations, patient flow, and practice efficiency.
• Coordinates provider onboarding and credentialing, ensuring smooth integration of new physicians and healthcare professionals into the system.
• Represents the organization in interactions with third-party payers, government agencies, and healthcare networks, advocating for policies that support financial and operational goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Provides leadership, mentorship and professional development opportunities for departmental staff.

• Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.

• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

• Strategic Planning and Financial Oversight

• Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.

• Monitors expenditures, ensuring cost-effective delivery of services.

• Evaluates and implements new technologies to enhance operational efficiency.

• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

• Participates in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• Certification in Medical Group Management (CMPE) or Fellow of the American College of Medical Practice Executives (FACMPE) preferred

State Specific Requirements

• Indiana: Active and unencumbered Registered Nurse license preferred.

Why Work at Lutheran Health Physicians?

At Lutheran Health Physicians, we're more than healthcare providers, we're a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

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