Highlights
The Back of House Director develops leaders, drives accountability, and partners with Leadership to improve operational performance. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Numbers & Facts
| Location | Philadelphia, PA |
| Salary | $20 |
Description
Back of House Director
The Back of House Director is a senior operational leader responsible for the overall performance of the kitchen. This position ensures excellence in food quality, food safety, efficiency, and team development while creating systems that allow the kitchen to operate at the highest level.
The Back of House Director develops leaders, drives accountability, and partners with Leadership to improve operational performance. This individual is responsible for building a culture of ownership, discipline, teamwork, and continuous improvement throughout the kitchen.
Position Type
Full-time
Responsibilities
Provide strategic leadership for all Back of House operations
Lead, coach, and develop Kitchen Team Leaders and Team Members
Ensure consistent execution of Chick-fil-A food quality, safety, and operationalstandards
Oversee food cost, waste reduction, inventory management, and kitchen efficiency
Monitor kitchen performance metrics and implement process improvements
Maintain compliance with health department regulations and food safety procedures
Develop kitchen staffing plans, deployment strategies, and leadership succession plans
Conduct performance evaluations, coaching conversations, and corrective actionwhen needed
Partner with Leadership to improve throughput, productivity, and operational consistency
Ensure proper maintenance, cleanliness, and organization of all kitchen equipment and work areas
Foster strong communication between Front and Back of House leadership
Lead the kitchen through peak business periods while maintaining excellence in quality and speed
Qualifications
Minimum of 1 year of experience leading teams of 20 or more
Strong knowledge of kitchen operations, food safety, and operational excellence
Proven leadership experience developing and coaching teams
Strong organizational, communication, and problem-solving skills
Ability to make effective decisions in a fast-paced environment
Ability to analyze performance metrics and improve operational results
Open availability, including Fridays, Saturdays, and holidays
Passion for operational excellence and developing people
Benefits
Competitive salary
Flexible scheduling
Leadership advancement opportunities
Employee meal discounts
Referral incentives
Sundays off
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.