Director Patient Safety

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director Patient Safety with Catholic Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Director of Patient Safety is responsible for developing, administering, and maintaining the risk management and clinical patient safety programs for the organization on a day-to-day basis. This role involves overseeing and analyzing risk management data, conducting educational programs, identifying and remediating patient safety vulnerabilities, and collaborating with other departments to minimize loss, lead performance improvement initiatives, and protect organizational assets and patients. 

Develop and administer risk management and patient safety programs. 
Oversee and analyze risk management data. 
Conduct risk management educational programs. 
Identify and remediate patient safety vulnerabilities. 
Collaborate with other departments to minimize loss and improve performance. 
Serve as a key member of the Joint Commission Accreditation team. 
Lead efforts to create a culture of safety. 
Establish and maintain a service-friendly risk management environment. 
Maintain a non-punitive approach to address risk management matters. 
Review, recommend, and formulate policy changes within the risk management program. 
Develop and manage a systematic process for identifying, assessing, and correcting potential losses and exposures. 
Collaborate with colleagues at peer institutions to assess new exposures. 
Partner with the Quality and Performance Improvement Department to maintain an occurrence reporting system. 
Review and evaluate reports in a timely manner and investigate significant occurrences. 
Evaluate occurrence data to identify trends and lead efforts to respond to those trends. 
Monitor reports of inspections performed internally and by outside agencies. 
Consult with department directors, administration, and medical directors regarding identified risks. 
Initiate and maintain linkages between Risk Management and other departments. 
Plan, direct, and present educational programs on topics related to risk management. 
Counsel and advise employees, clinical and medical staff in sensitive situations. 
Serve as a liaison to insurance carriers, outside legal counsel, and law enforcement agencies. 
Maintain and enhance ongoing education in risk management practice. 
Support the Office of General Counsel and Senior Management with the evaluation and selection of insurance brokers, companies, consultants, and service firms. 
Participate in on-call duties and responsibilities. 
Assist clinical areas in designing risk management programs. 
Assist department managers, directors, and providers in the resolution of treatment issues. 
Support the assessment and resolution of patient and family complaints. 
Serve as a liaison to key government agencies. 
Coordinate conferences, depositions, and responses to discovery requests. 
Review legal requests from attorneys and courts. 
Support and advise the General Counsel and Deputy General Counsel on litigation matters. 
Attend legal proceedings for purposes of advocating for the organization and its staff. 
Maintain strong relationships with community and business leaders. 
Keep detailed logs and files for all work and legal and risk matters. 
Develop and implement an enterprise-wide patient safety program. 
Serve as an organizational clinical patient safety and accreditation resource. 
Assist in Joint Commission preparedness. 
Coordinate education for staff on the Joint Commission’s “National Patient Safety Goals.” 
Utilize quality, performance improvement, and lean processes. 

Education & Experience:

Bachelor’s Degree – Required

5+ Years in Patient Safety – Required

Certified Professional in Patient Safety – Required within 2 years

Benefits

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Shape the future of healthcare at Catholic Medical Center.
Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care hospital and Level III Trauma Center serving southern New Hampshire and northern Massachusetts. Home to the nationally recognized New England Heart & Vascular Institute and The Mom’s Place—an innovative birthing center that pioneered couplet care—we’re proud to lead in both advanced medicine and compassionate service.

As part of HCA Healthcare’s statewide network of Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Frisbie Memorial Hospital in Rochester hospitals, three freestanding ERs, and over 70 care sites, you’ll join nearly 5,000 colleagues across New Hampshire who are committed to excellence, collaboration, and making a difference every day. At Catholic Medical Center, your work has purpose—and your potential has no limits.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Director Patient Safety opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.