Director- Patient Experience

Texas Tech University

TX

JOB DETAILS
SKILLS
Best Practices, Budgeting, Communication Skills, Community Support, Customer Support/Service, Data Analysis, Establish Priorities, Federal Laws and Regulations, Financial Aid, Genetics, Health Science, Healthcare, Interpersonal Skills, Leadership, Metrics, Operations Management, Patient Care, Patient Education, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Quality of Care, Resolve Customer Issues, Security Policy, Staff Training, Statistics, Training/Teaching
LOCATION
TX
POSTED
8 days ago

917176No5283415110.00.006/25/2026Director- Patient Experience

Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Drives patient-centered care by analyzing satisfaction data, training staff on communication best practices, and resolving grievances. They bridge the gap between patients and medical staff to improve the overall healthcare journey.

45255BRUp to 25% 95,000.00

  • Utilizes interpersonal and communication skills for all aspects of the job.
  • Connects patient experience metrics to operational and financial performance goals.
  • Trains clinical and administrative staff on customer service, relationship building, and communication frameworks.
  • Investigates, mediates, and resolves complex patient complaints or grievances.
  • Collaborates with frontline teams and leadership to implement changes that improve access to care, care coordination, and the healing environment.

No 75,000.00MonthlyM-F 8am-5pmLubbockHealthcare worker experience. SOM Patient Services Lbk Cover Letter, Resume / CVFull Time Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.DayAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.Bachelor''s degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years.No The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

  • Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
  • Paid Time Off - Including holidays, vacation, sick leave and more
  • Retirement Plans
  • Wellness Programs
  • Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

About the Company

T

Texas Tech University