Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
This role is specific to Orlando Health Bayfront Hospital
Essential Functions
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all staff on-site in Human Resource related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis. Offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience
Four (4) years of Patient Access (Patient Business) experience required. One (1) year supervisory, lead or preceptor experience required.