Director, Organizational Transformation & Project Management

Summary:

The Director, Organizational Transformation & Project Management role is responsible for advancing enterprise-wide execution, organizational alignment, performance excellence, and the successful delivery of strategic initiatives that support STA’s mission, strategic goals, and long-term vision. This role provides oversight for project and program management across the organization by establishing PMO strategy, governance, standards, and consistent execution of complex cross-functional initiatives while leading the organizational change management process and Baldrige Performance Excellence program. The Director partners closely with executive leadership and stakeholders at all levels, both internally and externally, to translate strategic priorities into actionable portfolios that drive measurable value, operational excellence, organizational maturity, and mission impact within a healthcare environment.

Essential Job Functions and Responsibilities:

• Communication

• Provide executive-level reporting and insights on portfolio health, risks, financial performance, and resource utilization to senior leadership and governance bodies.
• Identify sources of resistance and disengagement, and design targeted interventions—communication, training, engagement, and reinforcement—to accelerate adoption.
• Establish transformation KPIs (adoption, proficiency, benefit realization) and report progress transparently to the executive team.

• Time Management

• Partner with executive leadership to define, prioritize, and manage the enterprise project and program portfolio, ensuring initiatives are aligned with strategic goals and organizational capacity.

• Attention to Detail

• Ensure all transformation and project activities are compliant with applicable regulatory, accreditation, and safety requirements and standards, including OPTN Policies, CMS Conditions for Coverage of Organ Procurement Organizations (both Outcome Requirements and Process Performance Measures), the Texas Revised Uniform Anatomical Gift Act, and the organization’s Corporate Code of Conduct.  

• Problem-Solving

• Partners with project leaders to implement corrective and preventative action plans to reduce operational and regulatory risk in projects and transformation pathways.

• Accountability

• Establish and maintain PMO governance frameworks, standards, methodologies, and best practices to drive consistency, accountability, and transparency across all projects and programs.

• Conflict Resolution

• Serve as a change sponsor and coach for senior leaders, equipping them to lead their teams through ambiguity, redesigned workflows, and new technology rollouts.

• Coaching & Feedback

• Lead, mentor, and develop PMO leadership and staff, including managers, supervisors, coordinators, and support personnel.
• Leads, mentors, and coaches a team within the functional area of responsibility.
• Ensures staff education, competencies, and training programs support excellence and compliance.

• Collaboration & Influence

• Apply structured change management methodologies to sponsor, plan, and sustain enterprise change across clinical, operational, and administrative/support functions.

• Performance Management

• Oversees talent development, workforce planning, and succession strategies.

• Decision Making

• Drive data-driven governance by integrating data-informed decision-making into PMO and Change Management governance, using dashboards and analytics to guide prioritization and measure benefit realization.

• Process Improvement

• Apply structured change management methodologies to sponsor, plan, and sustain enterprise chance across clinical, operational, and administrative/supportive functions.

• Leadership Team & Culture

• Fosters a culture of empathy, accountability, innovation, and high performance.

• Strategic Thinking & Analytics

• Provide strategic leadership and oversight for the enterprise Project Management Office (PMO), ensuring alignment with organizational strategy and regulatory requirements.
• Design and lead the multi-year transformation roadmap, aligning strategic priorities with CMS, performance tiers, OPTN policies, and evolving industry standards.

• Financial Acumen

• Ensure portfolio-level financial planning, forecasting, tracking, and reporting to guarantee optimal use of organizational resources.

• Risk Management

• Ensure all transformation and project activities are compliant with applicable regulatory, accreditation, and safety requirements and standards, including OPTN Policies, CMS Conditions for Coverage of Organ Procurement Organization (both Outcome Requirements and Process Performance Measures), the Texas Revised Uniform Anatomical Gift Act, and the organization’s Corporate Code of Conduct.

• Performs other job-related duties as assigned that are consistent with the purpose of the role.

Education, Experience, and Licensing Requirements:

• Bachelor’s degree in business administration, project management, healthcare, or related field is required.  Master’s degree is preferred.  A combination of alternative education and experience may be considered in lieu of the formal education requirements.
• Certified Project Management Professional (PMP) or equivalent is required.
• Agile Certified Practitioner (ACP) or equivalent is preferred.  Completion of certification after 1 year of employment is required.
• Minimum of 10 years of progressive experience leading enterprise-level projects, programs, or portfolio management in a healthcare or similarly regulated environment is required.
• Certification in at least one enterprise project management platform (e.g. Microsoft Project, Smartsheet, Azure DevOps, Monday.com) is preferred.
• Minimum of 5 years of progressive leadership experience is required.
• Current Driver’s License is required and maintained with an acceptable driving record as defined by STA policy. 

Compliance: 

• This position is classified as OSHA Bloodborne Pathogens Exposure Category III.  Employees in this role are not routinely expected to perform tasks that involve contact with blood, bodily fluids, or other potentially infectious materials. 
• While exposure risk is minimal, employees are expected to follow organizational safety policies and report any potential exposure incidents immediately. 
• This role requires compliance with HIPAA and all confidentiality standards related to patient, donor, employee, and organizational information.  Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.  

Other:

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute.  In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer: 

This job description is intended to describe the general nature and level of work performed.  It is not an exhaustive list of responsibilities, duties, or skills required. Job duties may change at any time with or without notice.  Nothing in this description constitutes a contract of employment, and employment remains at-will.