Director, Operations & Sales - Healthcare BPO Solutions
Crawford Thomas Recruiting
Nashville, TN
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JOB DETAILS
SALARY
$200,000 Per Year
LOCATION
Nashville, TN
POSTED
30+ days ago
Location: Nashville, TN
Compensation: $200,000–$250,000 (negotiable) + Annual Bonus
Our client, a global BPO and technology services provider, is expanding its healthcare solutions presence across the U.S. market—and they’re hiring a Practice Head to lead the charge.
This is a high-impact role for a strategic, client-facing leader with deep experience in healthcare outsourcing and a track record of growing client bases and delivery teams across geographies. If you're passionate about innovation, growth, and operational excellence, this is your moment.
Sales & Client Development
- Lead U.S. sales and account strategy for healthcare BPO services
- Identify new revenue opportunities with healthcare providers (home health, scheduling, RCM, etc.)
- Partner with existing sales reps and account managers; attend key client meetings
- Align cross-border sales and delivery teams across the U.S., U.K., and the Philippines
- Strengthen internal processes to support scalable, consistent service delivery
- Support global coordination and strategic initiatives in partnership with executive leadership
- Spearhead client expansion efforts, including a new scheduling program in Washington state
- Build and execute market penetration strategies using offshore resources
- Partner with marketing to elevate brand awareness and generate pipeline
- 5+ years in a leadership or practice head role within healthcare BPO
- Expertise in outsourcing services like coding, billing, claims, and patient scheduling
- Proven experience leading multi-regional teams and overseeing both sales and delivery
- Strategic mindset with a hands-on leadership approach
- Must have a valid passport and willingness to travel (client sites include WA, NY, TX)
- Executive Visibility – Report directly to senior leaders across multiple regions
- Global Collaboration – Work with international teams in a dynamic, cross-cultural environment
- Flexibility & Time Off – 4 weeks PTO + 56 hours of sick leave (prorated)
- Comprehensive Benefits – Medical, dental, vision, 401(k) with profit-sharing potential, life insurance, and more (eligibility begins after 60 days)
Apply now to connect with our team.
About the Company
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