Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Change Management, Communication Skills, Consulting, Content Development, Cross-Functional, Customer/Client Research, Documentation, Instructional Design, Matrix Management, Operational Strategy, Operations Management, Operations Processes, Organizational Development/Management, Presentation/Verbal Skills, Process Development, Process Management, Project/Program Management, Scalable System Development, Standard Operating Procedures (SOP), System Operations, Usability Engineering, Writing Skills
Job Title: Director, Operations Learning Process Enablement
Location: Reston, VA 20190
Employment Type: Temporary
About the Role
We are looking for a strategic-minded and innovative leader to join our client's team in the operations sector. In this role, you will contribute to automating processes for simplicity, bridging instructional design, systems implementation, and operational effectiveness, and delivering high-impact learning solutions.
Responsibilities
- Analyze end-to-end learning delivery processes to standardize workflows and increase efficiency.
- Develop process documentation, SOPs, and enablement toolkits for content development and deployment.
- Lead initiatives to improve the usability and accessibility of learning experiences via LMS.
- Collaborate with cross-functional teams to convert complex processes into learner-ready workflows.
- Design and oversee learning content and systems governance policies.
- Monitor and report on training creation, engagement, and user feedback.
- Oversee planning and execution of cross-functional learning enablement projects.
Requirements
- 5 years of experience in learning operations, process management, or project management within a matrixed organization.
- Strong track record in building scalable governance frameworks and optimizing learning systems.
- Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems.
- Excellent written and verbal communication, stakeholder facilitation, and change management skills.
- Authorization to work in the United States.
Preferred Qualifications (if any)
- Experience with LMS platforms like LearnUpon.
- Knowledgeable in content authoring tools with AI integrations.
Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries.
We’re a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.
Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?
- Explore opportunities
- Grow your career
- Be part of something global
- Your future starts here.