Cadence, Coaching, Customer Relationship Management (CRM), Dental Insurance, Electronic Medical Records, Financial Analysis, Health Insurance, Healthcare, Marketing Campaign, Organizational Skills, Patient Follow-up, Physical Therapy, Podcasting, Sales, Sales Pipeline, Schedule Development, Social Media, Target Marketing, Team Player, Training/Teaching, Vision Plan
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Join Our Team as a Patient Experience & Recovery Specialist!
About us: Penrose Physical Therapy has been serving the Lacey, Olympia, and Tumwater communities since 2007. Founded by Dr. Jennifer Penrose, we have grown to a team of 8 therapists with a mission to help our community stay active, mobile, and pain-free — without unnecessary surgeries or pain pills.
We are evolving into a full-spectrum regenerative and wellness clinic. We now offer advanced technologies including Shockwave Therapy, EMTT, Stimpod (pulsed radio frequency), and our Recovery & Longevity Lounge featuring red light therapy, PEMF, infrared sauna, and likely more options coming soon. This is an exciting time to join a clinic that is leading the region in what physical therapy can be.
Learn more at penrosept.com or listen to our podcast, Stay Healthy South Sound.
Your role: We are looking for a passionate, people-first sales professional to lead the growth of our cash-pay regenerative therapy and wellness services. You do not need a clinical or healthcare background — but you must genuinely care about health and helping people feel their best.
This role is the bridge between a patient's first experience with our technology and a committed wellness plan. You will track our free trial pipeline, follow up with every patient who does not move forward same-day, manage Recovery Lounge scheduling, and hold our clinical team accountable to recommending these life-changing services.
Key Responsibilities:
- Own and manage the free-trial pipeline in PhysioFunnels (our CRM) — log every session and follow up within 48 hours with any patient who does not convert same-day
- Close wellness memberships and regenerative therapy packages, including our Premium Health Recovery Plan ($800/month, 2-month commitment)
- Manage scheduling for the Recovery & Longevity Lounge — keep the calendar full
- Coach and hold our clinical team accountable to recommending regenerative services to eligible patients — provide them with simple, comfortable talking points
- Track weekly cash revenue progress against our weekly clinic goal and report to the owner
- Keep PhysioFunnels and Google Sheets tracking clean, current, and accurate
- Support marketing campaigns targeting active adults 50+ in the South Sound area
- Collect patient testimonials and success stories for use on social media and our podcast
What we are looking for:
- A consultative, relationship-first approach to sales — you educate and guide, not push
- Genuine passion for health, wellness, and helping people feel their best
- Experience tracking and managing a sales pipeline (any industry considered)
- Comfortable learning new software quickly — we use PhysioFunnels (CRM), Prompt (EMR), and Google Workspace
- Organized, self-starting, and accountable — you manage your own follow-up cadence
- A team player who thrives in a small, high-energy clinic environment
- Scheduling or coordination experience is a plus
Pay is hourly plus sales goals:
- Pay is hourly based on your sales experience. Bonuses are applied when team goals are met for sales of Premium Recovery Plans and Longevity Lounge memberships. 2k-6k monthly bonuses possible.
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Penrose & Associates Physical Therapy