DIRECTOR OF WAREHOUSE OPERATIONS & COMPLIANCE

Director of Warehouse Operations & Compliance

Position Overview

Seeking an experienced logistics and distribution leader to oversee multi- warehouse operations, quality systems, regulatory compliance, workforce development, and continuous improvement initiatives within a fast-paced 3PL and supply chain environment.

This leadership role is responsible for ensuring operational excellence, maintaining quality standards, driving productivity, and developing a culture of accountability, safety, and customer satisfaction. The ideal candidate combines strong warehouse management expertise with a solid background in quality systems, auditing, process improvement, and employee training.

The successful candidate will be passionate about building high-performing teams, improving warehouse operations, maintaining quality standards, and creating a culture focused on safety, accountability, and customer satisfaction.

Key Responsibilities

Warehouse Leadership & Operations

• Direct all day-to-day warehouse and distribution activities, ensuring efficient, safe, and cost-effective operations.
• Lead workforce planning, labor utilization, productivity initiatives, and operational performance metrics.
• Develop and implement strategies to improve inventory accuracy, throughput, customer service, and overall operational efficiency.
• Manage warehouse budgets, expenses, and operational reporting, including performance reviews and KPI analysis.
• Ensure compliance with company policies, customer requirements, safety standards, and regulatory guidelines.
• Partner with transportation, customer service, and supply chain teams to support business objectives and customer expectations.

Quality Management & Compliance

• Maintain and continuously improve the organization's Quality Management System (QMS).
• Ensure compliance with applicable industry regulations, customer requirements, and quality standards.
• Lead internal audits, customer audits, and third-party assessments.
• Oversee corrective and preventive action (CAPA) programs and root-cause investigations.
• Establish and maintain document control procedures and quality records.
• Monitor process effectiveness and implement continuous improvement initiatives.

Training & Employee Development

• Develop and administer warehouse, quality, safety, and compliance training programs.
• Coach and mentor supervisors and operational personnel to build leadership capabilities.
• Ensure all employees receive required training and maintain appropriate certifications.
• Promote a culture of accountability, engagement, and continuous learning throughout the operation.

Continuous Improvement

• Identify opportunities to streamline processes, reduce costs, and improve service levels.
• Utilize data analysis and reporting tools to drive operational decision-making.
• Lead cross-functional improvement projects focused on quality, efficiency, and customer satisfaction.
• Champion best practices in warehousing, inventory management, quality assurance, and workplace safety.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, Quality Management, or a related field preferred.

• • 7+ years of leadership experience in a 3PL, distribution, transportation, or logistics environment
  • Experience managing warehouse operations supporting multiple customers and service-level agreements (SLAs)
  • Experience with WMS platforms, inventory control, transportation coordination, and customer-facing logistics operations
  • Background in ISO standards, audits, and compliance within a logistics or distribution setting preferred
  • Minimum 5+ years of experience working with Quality Management Systems (QMS), compliance programs, or regulated operational environments.
  • Strong knowledge of warehouse management systems (WMS), inventory control, and best operational practices.
  • Experience leading audits, corrective action programs, and process improvement initiatives.
  • Working knowledge of ISO standards, quality frameworks, and regulatory compliance requirements preferred.
  • Strong analytical, organizational, and problem-solving skills.
  • Advanced proficiency with Microsoft Office Suite, particularly Excel.
  • Excellent communication, leadership, and team development abilities.
  • Experience with Lean, Six Sigma, CSCP, CQA, CQE, or similar certifications is highly desirable.

FOR CONFIDENTIAL CONSIDERATION, SUBMIT YOUR RESUME TO : LINDA.POWELL@GOGPAC.COM

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.