Director of Training

What We Need

CORPAY is currently looking to hire a Director of Training within our Training division. This position falls under our North America Trucking line of business and is located in Brentwood, TN. This position is responsible for the onboarding and product education for the USVP Enterprise Account Managers. The account management team supports our largest clients, and their role is critical to meet our overall client retention and satisfaction. Their complete understanding of our systems and product functionality is critical to their own success as well as our clients. Additionally, this position will lead these new Account Managers for a minimum of one year, to ensure the continuity of learning and training success. The Director of Training will also be responsible for producing our customer facing newsletter, as the primary focus is educating clients on new product or service enhancements. They are most suitable for producing this educational communication. You will report directly to the SVP of Operations and regularly collaborate with the team and other departments.

How We Work

As a Director you will be expected to work in an office environment. CORPAY will set you up for success by providing:

• Assigned workspace in our Brentwood office.
• Company-issued equipment + remote access

Role Responsibilities

The responsibilities of the role will include:

• Train new account managers not only on basic Proprietary and Mastercard products using our existing training materials, but introducing more complex product and system concepts, with the intent of getting them 80% prepared to assume an account base.
• Work with the USVP Operations leadership team to identify existing associates with knowledge gaps, to include them in some of the same product sessions.
• Update the main CUST and Account Manager training materials, keeping them updated when new products and/or features are released.
• Attend IT and/or Product meetings, with the intent to learn and augment documentation specific to the Operations team to effectively train and support new products or existing product enhancements.
• Develop, implement, and evaluate:
• New materials and/or programs to enhance the customer training skills of USVP Operations associates.
• Multi-media training tools including live web casts, recorded playbacks, and/or self-paced training modules with Q&A features and links to live Comdata training support.
• On-line, electronic and hard copy documentation, including Comdata product summaries.
• Ensure standardization of all new and existing training processes and materials.
• Administer testing or product certification on new product features.
• Insure timely creation and effective distribution of documentation and communications to USVP Enterprise Operations associates concerning new products, services, and feature functionality and their impacts on internal processes.
• Provide input to Product Management, Marketing, and IT on product and service updates surfaced during the account management training and feedback process.

Supervisory Responsibilities

This position will lead a team of new USVP Account Managers to adequately prepare them for their role supporting a base of accounts; averaging $5-6M of revenue annually. This associate will move to a team Manager at the one-year mark, unless there are specific reasons we determine warrant additional, focused training oversight.

Competencies

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organizations strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Qualifications & Skills

• Minimum of 4+ years of related experience.
• High School diploma, some college or Associates degree required. Bachelor's degree preferred. Five to ten years of Training, Customer Service or Management experience in the Transportation, Payment Card, or related industry is required.
• Knowledge of a variety of training methods is highly desirable. Proficiency in Microsoft Outlook, Word and Excel required. Working knowledge of Microsoft PowerPoint a plus. Advanced knowledge of Comdata products and services, operational flows, internal/external support resources, PC and Mainframe application software and platforms required. Proficient in TEAMS and the Lessonly tool would be helpful.
• Must possess the ability to effectively partner with USVP Leadership, Product Development, Comdata Marketing and other Comdata functional areas to deliver training solutions that meet the needs of the Operations team.
• Demonstrated ability to represent Comdata in professional manner either via telephone or in face-to-face meetings, in a high visibility position. Possession of a solid understanding of customer service needs as applied to Comdata's products and services is required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes