The Director of Ticketing manages the day-to-day ticketing operations for the Athletics Department. This position will actively manage timelines/execute plans to hit revenue and ticketing goals for the fiscal year including ticket packages and single game tickets for Men's and Women's Basketball, Baseball, Softball, Men's and Women's Soccer, Volleyball, Track and Field/Cross Country. This role will assist with creating results-driven sales strategies, ticketing manifests, and is expected to drive outbound call volume, sales revenue, and face-to-face meetings around various ticket sales campaigns. Responsible for driving ticket sales to grow revenue for the Department of Athletics, monitor, analyze and interpret ticket sales data, financial settlements, revenue generation, ticket software maintenance, marketing campaigns and providing assistance in the area of event management. Responsible for ensuring all requirements of the job are executed consistently and efficiently. Responsible for providing supervision of the ticket and event student staff. Work in collaboration with the Athletics Business Office (ABO) for reporting and reconciliation of ticket sales. Responsible for working with the ABO to ensure the necessary internal controls and cash management follow the University policies and procedures. The full salary range for the Director of Ticketing is $68,500.00 - $121,900.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements
Coordinates activities including events and promotional materials and products designed to promote awareness of the department and/or campus and/or medical center services, programs or products within the campus and/or medical center community or to the general public.Researches, analyzes, monitors and evaluates sales efforts for effectiveness, reporting results to appropriate higher levels of administration.In collaboration with the Athletics Business Office, coordinate all financial and accounting functions of the ticket office including budgeting, reconciling, and preparing game settlements; create and implement sound accounting procedures with appropriate internal controls for ticket operations and inventory control which provide reasonable assurance that operations are efficient and effective, assets are safeguarded, financial information is reliable, and applicable laws, regulations, policies, and procedures are followed. Work directly with the Assistant Athletics Director of Operations and Facilities to produce periodic and up-to-date ticket sales reports for both season ticket and individual game ticket sales; compile and analyze data on ticket and souvenir sales, income projections, pricing strategies, year-to-year comparisons, and trends.Creates, develops, produces and coordinates public events, including securing private corporate sponsorship as required.Manage all consignment tickets received and distributed; issue and control all complimentary tickets in accordance with NCAA, Big West Conference and UCR guidelines; directly manage game day ticket operations at events where the attendance or complexity of the event dictate the presence of a ticket manager; oversee necessary ticket operations at events such as the Big West and NCAA championship events; process group ticket sales and assist in the coordination of related promotions;Contacts new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.Researches and analyzes new and innovative methods for generating sales revenue and develops implementation proposals.Builds relationships with outside (non-campus and/or medical center affiliated) companies and organizations.Develop and maintain a policies and procedures manual for the ticket operation; assist the Assistant Athletics Director of Operations and Facilities with developing and presenting training materials to part time and student staff as it relates to ticketing and guest services; represent the Athletics Department to the public with courtesy and diplomacy; assist with promotional activities as appropriate. Develop the seating chart with the ticketing system. Work with internal marketing team.Manage ticketed home events at the SRC Arena, Baseball, Softball, Soccer, Track Stadium and AG/OPS Cross Country course events . Responsible for creating and implementing a customer friendly purchasing process. Manage numerous student staff and game day staff. Be an integral member of the External Operations team that works to increase student and fan experience. Collaborate with the Athletic Development staff to aid Athletic Association Club membership efforts. Research, develop, and test mathematical models for sales forecasting. Responsible for weekly and game-by-game ticket sales reporting.Other duties as assigned
Thorough knowledge of the campus and/or medical center's products and services.Thorough analytical and written communication skills.Thorough knowledge of marketing mediums and funding sources.Thorough knowledge of communication principles, media, and marketing techniques.Strong interpersonal communication and political acumen skills.Strong skills in event and media activities management.Familiarity with Microsoft Office Suite products.Strong interpersonal skills and customer service background.Previous experience with college athletics, professional sports ticket operations experience and/or equivalent experience/training.Proven ability to meet deadlines.Experience with ticket analytics.Experience with ticket sales, event management, ticketing database/software.Experienced in social media platform usage.Thorough knowledge of the campus and/or medical center, including its achievements, mission, vision, goals, objectives and infrastructure.Knowledge in Adobe Photoshop, InDesign, and FinalCut.
Strong interpersonal skills and customer service background. Thorough knowledge of the campus and/or medical center's products and services. Proven ability to meet deadlines. Experience with ticket analytics. Thorough analytical and written communication skills. Thorough knowledge of communication principles, media, and marketing techniques. Experienced in social media platform usage. Strong skills in event and media activities management. Experience with ticket sales, event management, ticketing database/software. Thorough knowledge of marketing mediums and funding sources. Previous experience with college athletics, professional sports ticket operations experience and/or equivalent experience/training. Familiarity with Microsoft Office Suite products. Strong interpersonal communication and political acumen skills.Thorough knowledge of the campus and/or medical center, including its achievements, mission, vision, goals, objectives and infrastructure. Knowledge in Adobe Photoshop, InDesign, and FinalCut.