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Director of Technical Solutions

AllTerra Central

Austin, TX

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JOB DETAILS
SKILLS
Business Strategy, Communication Skills, Construction, Content Delivery/Distribution, Content Development, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Training, Detail Oriented, Instructional Design, Knowledge Base, Leadership, Life Insurance, Marketing, Multitasking, Performance Management, Process Improvement, Product Lifecycle, Product Support, Product/Service Launch, Research & Development (R&D), Sales, Scalable System Development, Standards Development, Surveying, Team Building, Team Lead/Manager, Technical Leadership, Technical Sales, Technical Strategy, Technical Support, Technical Writing, Training Program, Willing to Travel
LOCATION
Austin, TX
POSTED
1 day ago
Director of Technical Solutions

NOTE: This position can be located in Austin, Houston, Dallas, San Antonio, TX or Phoenix, AZ

Lead Innovation. Drive Strategy. Elevate the Customer Experience.

AllTerraCentral is seeking a dynamic and strategic Director of Technical Solutions to build and lead a unified technical organization supporting our customers and internal teams. This leadership role is responsible for shaping the vision, structure, and execution across technical functions-including R&D, training, customer support, technical sales enablement, and content creation.

This is a high-impact opportunity for a proven leader who thrives in building scalable programs, aligning cross-functional teams, and delivering a best-in-class customer experience.

What You'll Do
Strategic Leadership
  • Define and lead the overall Technical Solutions strategy and organizational structure
  • Build and manage a high-performing, cross-functional technical team
  • Oversee resource planning, performance management, and team development
Program Development & Execution
  • Design and implement a comprehensive training program for customers and internal teams
  • Lead the full lifecycle of new products from R&D through training and customer adoption
  • Develop and standardize processes for technical content creation and delivery
Customer Experience & Support
  • Establish and launch a paid annual support program
  • Ensure a seamless, scalable customer experience across all technical touchpoints
  • Collaborate with Sales and Marketing to support product launches and customer engagement
Operational Excellence
  • Standardize workflows and processes across all technical functions
  • Partner cross-functionally to align messaging, training, and technical resources
  • Coordinate technical updates, releases, and communications with manufacturers
Requirements

What We're Looking For
Required Qualifications
  • Bachelor's degree
  • 8+ years of leadership experience, including managing cross-functional teams
  • 8+ years of experience in geospatial, construction technology, or related industry
  • Proven ability to lead complex initiatives and scale technical programs
Preferred Qualifications
  • Experience with CRM systems, training platforms, and knowledge base tools
  • Background in education, training, or instructional design
  • Professional Surveying license or related certification
Key Skills for Success
  • Strong leadership, communication, and influencing skills
  • Ability to manage complex workflows and multiple priorities
  • Strategic thinker with hands-on execution ability
  • High attention to detail and process improvement mindset
  • Willingness to travel and work flexible hours as needed
Benefits That Support Every Part of Your Life

At AllTerra Central, Inc., we believe that when you thrive, so does our company. That's why our benefits are designed to support your well-being, strengthen your financial security, and help you enjoy a healthy balance between your personal and professional life. Our package is affordable, comprehensive, and competitive, giving you confidence in every season of life.

Comprehensive Coverage for You and Your Family

We offer a wide range of insurance options to keep you protected:
  • Medical, dental, and vision insurance to support your overall health
  • Life insurance for you, plus optional spouse and child life insurance for added family security
  • Long-term disability coverage to help protect your income should the unexpected occur
Your Future, Invested In

We don't just support your present-we invest in your long-term success:
  • A 3% company contribution directly into your 401(k) plan
  • Participation in our Employee Stock Ownership Plan (ESOP), where we fund your account to help you build and save for retirement.

At AllTerra Central, you're not just receiving benefits-you're gaining the support of a company that believes in your growth, your security, and your future!

About the Company

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AllTerra Central